This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Considerations for configuring load balancers with AR System servers

The load balancer acts like a NAT device that routes any TCP or UDP traffic. Since the AR System server uses an ONC-RPC implementation that is layered on top of TCP/IP, AR System server traffic can be load balanced. Because of the nature of the client/server interaction within BMC Remedy AR System, setting the sticky bit is not required. While the sticky bit allows for the spreading of the workload from multiple clients, it does reduce the balancing that can occur.

BMC Remedy AR System includes the capability for automatic fail-over of special operations and the sharing of floating licenses among the servers. Server groups are independent of load balancing, but the concepts are complementary.

To enable load balancing across multiple AR System servers, configure each server as outlined in Configuring AR System servers.

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