This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Configuring the Overview page

This section describes the settings that you can specify and update by using the Mid Tier Configuration Tool. To access the pages for these settings, click the appropriate links in the navigation pane.

The following topics provide detailed information about the parameters for the Mid Tier system information and the current configuration settings:


The Overview page displays information about BMC Remedy Mid Tier system settings.

Mid Tier Configuration Tool - Overview page

(Click the image to expand it.)

Mid Tier system information parameters

The following table lists the parameters in the BMC Remedy Mid Tier system information section.

Overview settings - BMC Remedy Mid Tier system information

Setting

Value

Mid Tier Version

The version of the BMC Remedy Mid Tier that is installed.

Installation Directory

The directory path being used for your BMC Remedy Mid Tier installation.

Web Server Information

The product name of the web server being used with this installation of the BMC Remedy Mid Tier (for example, Microsoft IIS) and the product name of the Java servlet engine being used with this installation of BMC Remedy Mid Tier (for example, Apache Tomcat).

Note: In some web configurations, only the servlet engine details are shown. 

Operating System Name

The operating system used on your computer (for example, Oracle Solaris 10 or Windows 2003 Server).

Java Version

The version of the Java Software Development Kit (SDK) that is installed on your computer (for example, 1.5.0).

Current Configuration parameters

The following table lists the parameters in the current configuration settings section.

Overview settings - Current Configuration settings

Setting

Value

AR Server(s)

The AR System servers currently used with the BMC Remedy Mid Tier.

Preference Server(s)

The servers currently designated as preference servers. You can add or delete servers from the General Settings page. See Setting user preferences.

Data Visualization Module Server(s)

The AR System server that contains the data visualization module.

Homepage Server

The AR System server for the BMC Remedy Mid Tier on which the home page resides.

Log Directory

The directory path in which session-related information, such as logs and temporary files, is stored.

Session Timeout (Minutes)

The number of minutes after which a session expires. When the system has exceeded this amount without any activity, the user must log on again. The default value is 90 minutes. You can change this value on the General Settings page.

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