Configuring the Log Settings page
Use the Log Settings page to update logging configuration settings. A bold label with an asterisk indicates a required field.
BMC Remedy Mid Tier Configuration Tool – Log Settings page
(Click the image to expand it.)
The following table lists the log settings:
The type of information to be stored in the log file:
For version 8.1.00 and earlier, the categories selected by default are Reporting, Cache, Session Management, Performance, and Servlet.
For version 8.1.01 and later, all categories except Flashboards are selected by default.
|Filter Log by User Name|
The user names of those users whose activity is logged. You can restrict the logging for one user or multiple users. To restrict logs for multiple users, specify each user name separated by a semicolon, for example, Alan;Jonnie. See Restricting BMC Remedy Mid Tier logs for multiple users. If you leave the field blank, logs for all users in the current session are recorded.
When you enter one or more user names and save changes, a new log file is started. For log messages displayed on the screen, the filter applies only to new entries. Any existing entries for earlier users are still displayed on the screen until the limit set in the View Logs setting is reached.
|Log Directory||The directory in which log files are stored, for example, ARSystemInstallDir/Logs. To change the log directory, enter the absolute (complete) path for the new directory. You cannot change the log file name.|
|Maximum Log File Size (kb)||The maximum size (in kilobytes) a file can reach before a backup copy is automatically made. The default size is 1024 KB. The backup copy is made with the same file name (the default is armidtier.log) and an incremental number (for example, armidtierN.log).|
|Maximum Number of Log Files|
The maximum number of backup files that the system will generate when the log file size exceeds the limit specified in the Maximum Log File Size.
For version 8.1.00 and earlier, the default value is 10 backups.
For version 8.1.01 and later, the default value is 100 backups.
The level of detail for logging information:
You can see the pre-load start and end timestamp when you set the log level to Info or Warning. Irrespective of the logging level, mid tier logs the pre-load start and end time.
The default value is Severe.
The method by which you want to view log files:
The default value is File.
The log output is generated using the standard Java 1.5 logging API, including Simple and XML formatting:
|Show Profile||Displays all the profiled data.|
|Clear Profile||Clear all the profiled data from memory.|
|Save Changes||Saves the selected value.|
|Reset Defaults||Changes the value to the default of True.|
The Mid-Tier Profiling option is normally used during development of an application because when you turn on the profiler, all users have access to the profile.
You can view the log files that record the activity of the mid tier. If you have no log files generated, it might be because the Log Viewer setting is set to Console. Change this setting to Files to generate mid tier log files.
The following table lists the log file view settings:
The number of lines that you want to view from the most recent entries in the log. The default is 25.
View Log File
Click to view the log file.
Restricting BMC Remedy Mid Tier logs for multiple users
BMC Remedy Mid Tier logging provides the functionality to restrict the logs based on multiple users at the same time. By restricting the logging to one or more users, you can generate log files containing details of the activity performed only by the specified users.
To restrict BMC Remedy Mid Tier logs for multiple users
- Open the BMC Remedy Mid Tier - Configuration Tool.
Go to the Log Settings page.
In the Filter Log by User Name field, enter the names of the user for restricting the logging.To restrict the the log for multiple users, specify the user names as semicolon (;) separated values; for example, Allen;John.
- Click Save.
The log file records the activity performed only by the specified users.