This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Configuring the Connection Settings page

Click the Connection Settings link in the left navigation pane to open the Connection Settings page. It enables you to configure the load balancer between BMC Remedy Mid Tier servers and the BMC Remedy AR System servers without a "sticky bit."

Note

BMC recommends configuring a load balancer between BMC Remedy Mid Tier servers and the BMC Remedy AR System servers without using a "sticky bit" (session affinity).

If your system uses a hardware load balancer between BMC Remedy Mid Tier and BMC Remedy AR System servers, make sure the Enable Lifespan check box is selected on the Connection Settings page. This configuration allows sessions from any mid tier server to be distributed to any BMC Remedy AR System server on the fly, and enables the system to rebalance in a timely manner if a server is added to or removed from the system. This top group of settings facilitates load rebalancing within a server group.

The settings on the Connection Settings page enable you to limit the number of proxy connections and specify how long proxy connections can stay open. Whether the Connection Lifespan or Connection Timeout setting is met first determines the number of current idle connections, which is displayed in the Idle column in the Connection Pool Status area.

For more information, see Configuring a hardware load balancer with BMC Remedy AR System.

This section describes all the possible settings on the Connection Settings page.

Mid Tier Configuration Tool - Connection Settings page

(Click the image to expand it.)

The following sections provide detailed information about configuring the Connection Settings page:

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