This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Configuring the Assignment Engine

Note

Starting from BMC Remedy AR System 9.0, Assignment Engine is loaded as a part of BMC Remedy AR System server.

Assignment engine properties

You can configure the following properties in the AR System Administration: AR System Configuration Generic UI form:

Property

Description

AE-Worker-Threads

The total number of worker threads that process various assignment requests. AE-Worker-Threads: <numberOfWorkerThreads>
You can also configure the AE-Worker-Threads property from the AR System Assignment Engine: Server Settings tab. Specify a value in the Number of Threads box.

Note: If you modify the value of AE-Worker-Threads or Number of Threads, you must restart the server for the changes to take effect.

AE-Poll-Interval

The time interval (in minutes) after which the Assignment Engine checks for any pending entries for Assignment. AE-Poll-Interval: <time>

The default polling interval is 5 minutes.

This setting causes the approval server to poll the AR System server for pending work. It is intended to operate as a backup method, not the primary contact method. Under normal circumstances, the AR System server or the Application Dispatcher (depending on the configuration) contacts the approval server when work is pending. With this setting in place, the approval server polls the AR System server only if it does not receive any signal from the AR System server in the specified time.

Note:  If any assignment processing is missed out, you may need to wait till the assignment processing reaches the next polling interval (for example, maximum 30 mins, if you set the polling interval to 30 mins). If there is any modification to the Service Request before the assignment gets processed, duplicate assignments may occur. To avoid this, do not set the polling interval for long time interval.

For more information on updating the AR System Configuration Generic UI form, see Updating configuration settings by using the AR System Configuration Generic UI form

Important

The following properties are now obsolete:

  • AE-Trace
  • AE-Trace-File
  • AE-Log
  • AE-Log-File

Assignment Engine security

Assignment Engine uses the encrypted password for the user Remedy Application Service, available in the ar.cfg (ar.conf) file for making any back end calls to BMC Remedy AR System.

Related topic

ar.cfg or ar.conf options A-B

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