This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Configuring outgoing mailboxes

You must create at least one outgoing mailbox to process outgoing mail, as described in this section. The following figure illustrates how to set a mailbox as the default outgoing mailbox.

Setting the default outgoing mailbox

(Click the image to expand it.)

The Email Engine creates and sends messages based on the configuration options that you specify in the AR System Email Mailbox Configuration form. Outgoing messages can include results from actions specified in incoming messages, such as query or workflow results.

You can also link outgoing mailboxes to incoming mailboxes, to send the results of any actions from a specific incoming mailbox to a specific outgoing mailbox.


To use notifications with email, you must designate one mailbox as your default notification mailbox. For more information, see Sending notifications.

The following topics provide detailed information about how to configure the basic and advanced properties of outgoing mailboxes:

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