This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Configuring BMC Remedy Email Engine for replying with results

When you set the Reply with Result and Reply with Entry fields on the AR System Email Mailbox Configuration form to Yes, the Email Engine sends reply email back to the sender. The email contains the information that was submitted, queried, or modified on the form.

To configure the Email Engine for replying with results

  1. In a browser, open the AR System Email Mailbox Configuration form in Search mode.
  2. Search for and open the records for your incoming and outgoing mailboxes.
  3. Make sure that you have an incoming mailbox and an outgoing mailbox associated with each other.
  4. Click the Advanced Configuration tab of the outgoing mailbox.
  5. (Recommended for testing purposes) Set the Delete Outgoing Notification Messages field to No.
  6. Save your changes.
  7. Click the Advanced Configuration tab of the incoming mailbox from which you want the modify instruction sent.
  8. Set the following fields as indicated:
    • Email Action: Parse
    • Use Original Template Format: No
    • Reply With Result: Yes
    • Reply With Entry: Yes
    • Enable Modify Actions: No
    • Force Default Workflow Form: No
  9. Set one of the following fields to Yes:
    • Use Security Key
    • Use Supplied User Information
    • Use Email From Address
  10. Save your changes.
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