This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Configuring basic outgoing mailbox properties

Outgoing mailboxes support the MAPI and SMTP mail protocols.

To create a basic configuration for your outgoing mailbox

  1. Open the AR System Email Mailbox Configuration form.
  2. Enter the following information in the fields above the tabs:
    • Mailbox Name — Enter a name that describes the function of the mailbox. For example, enter ARSystemEmail - Outgoing.
    • Mailbox Function — Select Outgoing.
    • Status — Select Enabled.
  3. In the Basic Configuration tab, select either SMTP or MAPI as the Email Server Type, and set the following values in the remaining fields:
    • MAPI (for 32-bit JVM only):
      • Server Type — Select MAPI.
      • Polling Interval — Select a polling interval for the Email Engine to check for new outgoing email from the BMC Remedy AR System server.
      • Profile Name — Enter the name of the Microsoft Exchange profile that you created during the product installation.
        This field is required because a profile is used to see the MAPI email account configuration information. For more information about Microsoft Exchange profiles, see your Microsoft Exchange documentation.
    • SMTP only:
      • Server Type — Select SMTP.
      • Polling Interval — Select a polling interval for the Email Engine to check for new outgoing email from the BMC Remedy AR System server.
      • Email Server Requires SSL — Select Yes to enable Secure Sockets Layer (SSL). For more information, see Configuring SSL for the Email Engine.
      • Email Server Name/IP — Enter the name or IP address of your company's mail server.
      • Email Server Port — Enter the mail server port number, or click Set Default Email Server Port to accept the default port.
      • Email Server User — If your mail server requires authentication information before sending email, enter the email account user name.
      • Email Server Password — Enter the password corresponding to the server user.
  4. Click Save.
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