This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Changing a server name when using a duplicated or migrated environment

This section describes the configuration procedures required to change the server name of a BMC Remedy Action Request System (BMC Remedy AR System) server. The steps involve updating one or more of the following items:

  • (Windows only) Registry information using regedit
  • Configuration files using a text editor
  • Form data using a BMC Remedy AR System client, such as a browser

Server-Name is the alias name by which an AR System server recognizes itself. You might need to change a Server-Name alias because:

Use caseDescription
Use case 1You are setting up a staging server (as part of the upgrade process) by installing all of the products first and then restoring the database from the production server. The database might contain references to the production server, which might not be applicable to the staging environment. In this case, you need to change only the form data.
Use case 2You are setting up a staging server (as part of the upgrade process) by restoring the database first and then installing the new BMC Remedy AR System environment (this is called an accelerated installation). In this case, you need to change only the form data.
Use case 3The Server name is changing due to a policy or host name change. In this case, you must change the Registry (on Windows), the configuration files, and the form data.
Use case 4You are moving the server into a server group and using a new Server-Name alias. In this case, you must change the Registry (on Windows), the configuration files, and the form data.

Note

The steps describe both Microsoft Windows and UNIX environments. In some cases (such as working with the Registry), the steps apply only to Windows.

The following section provides information about procedures you need to perform to change the sever name of BMC Remedy Action Request components and applications. 

    The following table lists steps for renaming BMC Remedy AR System sever if you are setting up a staging server by installing all the products first and then restoring the database from the production server.

     

    Sr.No

    Steps

    BMC Remedy AR System
    1 Update the Server field in the AR System Searches Preference form.
    2 Update the Server Login List field in the AR System User Preference form.
    3 Update the Server field in the Report form.
    4 Update the AR System Server Group Operation Ranking form.
    BMC Remedy Email Engine
    4 Update the Email Server Name/IP field in the AR System Email Mailbox Configuration form.
    BMC Remedy Web Services registry
    5 Update all server name occurences of each record in the AR System Web Services Registry form.
    Help file paths
    6 Update all server name occurences in the SHARE:Application_Properties form where the Property Name field has an entry of Help File Path.
    BMC Atrium Core
    7

    Atrium Integrator

    1. Update the Host field in the UDM:Config form.
    2. Update the Server Name and RAppPassword field in UDM:RAppPassword form.
    3. Remove all existing entries from the UDM:ExecutionInstanceform.
    4. For the executed jobs, remove the old server entry from the UDM: PermissionInfo form.
    5. Change the server name in the Atrium Integrator console.
    6. Update the server name in Atrium Integrator Spoon.
    7. Update the new server name in Job scheduler.
    8. Delete all the schedules and then reschedule the jobs after restoring the database.
    8 Update the ARServerName field in the BMC.CORE.CONFIG:BMC_FederatedDataInterface form.
    9

    Atrium Impact Simulator

    Update the charAISCellHost and iAISCellPort fields in the AIS:GlobalPreferences form.

    BMC Remedy IT Service Management
    10 Update the Server field the AST:ARServerConnection form.
    11 Update the ARServerName field in the AST:ComplianceARBased_Advanced form.
    12 Update the ARServerName field in the BMC.CORE.CONFIG:BMC_FederatedDataInterface form.
    13 For Atrium Impact Simulator, update the charAISCellHost and iAISCellPort fields in the AIS:GlobalPreferences form.
    14 Update the Record Server field in the SYS:Escalation form.
    15 Update the URL field in the SYS:Attachments form.
    (If the out-of-box data for survey is modified by replacing the <arserver> or <midtierserver> placeholders with the host names, only then change these values to the correct server host name.)
    16 Update the Server field in the CAI:AppRegistry form.
    BMC Service Request Management
    17 Update the AppInstanceServer and SRServer fields in the SRM:AppInstanceBridge form. 
    18 Update the Mid Tier path field in the SYS:System Settings form.
    19 Update the Hostname field in the PDL:ApplicationSettings form.
    20 Update the Server field in the Configure Advanced Interface Information form.
    BMC Service Level Management
    21 Update the Mid Tier field the SLM:ConfigPreferences form.
    Service Management Process Model
    22 Update the Host and Port fields in the SYS:Integration Management form.

    The following table lists steps for renaming BMC Remedy AR System sever if you are setting up a staging server by restoring the database first and then installing the new BMC Remedy AR System environment.

     

    Sr.No

    Steps

    BMC Remedy AR System
    1 Update the Server field in the AR System Searches Preference form.
    2 Update the Server Login List field in the AR System User Preference form.
    3 Update the Server field in the Report form.
    4 Update the AR System Server Group Operation Ranking form.
    BMC Remedy Email Engine
    4 Update the Email Server Name/IP field in the AR System Email Mailbox Configuration form.
    BMC Remedy Web Services registry
    5 Update all server name occurrences of each record in the AR System Web Services Registry form.
    Help file paths
    Update all server name occurrences in the SHARE:Application_Properties form where the Property Name field has an entry of Help File Path.
    BMC Atrium Core

    Atrium Integrator

    1. Update the Host field in the UDM:Config form.
    2. Update the Server Name and RAppPassword field in UDM:RAppPassword form.
    3. Remove all existing entries from the UDM:ExecutionInstance form.
    4. For the executed jobs, remove the old server entry from the UDM: PermissionInfo form.
    5. Change the server name in the Atrium Integrator console.
    6. Update the server name in Atrium Integrator Spoon.
    7. Update the new server name in Job scheduler.
    8 Update the ARServerName field in the BMC.CORE.CONFIG:BMC_FederatedDataInterface form.
    9

    Atrium Impact Simulator

    Update the charAISCellHost and iAISCellPort fields in the AIS:GlobalPreferences form.

    BMC Remedy IT Service Management
    10  Update the Server field the AST:ARServerConnection form.
    11  Update the ARServerName field in the AST:ComplianceARBased_Advanced form.
    12  Update the ARServerName field in the BMC.CORE.CONFIG:BMC_FederatedDataInterface form.
    13  For Atrium Impact Simulator, update the charAISCellHost and iAISCellPort fields in the AIS:GlobalPreferences form.
    14  Update the Record Server field in the SYS:Escalation form.
    15  Update the URL field in the SYS:Attachments form.
    (If the out-of-box data for survey is modified by replacing the <arserver> or <midtierserver> placeholders with the host names, only then change these values to the correct server host name.)
    16 Update the Server field in the CAI:AppRegistry form.
    BMC Service Request Management
    17  Update the AppInstanceServer and SRServer fields in the SRM:AppInstanceBridgeform. 
    18  Update the Mid Tier path field in the SYS:System Settings form.
    19  Update the Hostname field in the PDL:ApplicationSettings form.
    20  Update the Server field in the Configure Advanced Interface Information form.
    BMC Service Level Management
    21  Update the Mid Tier field the SLM:ConfigPreferences form.
    Service Management Process Model
    22 Update the Host and Port fields in the SYS:Integration Management form.

    The following table lists steps for renaming BMC Remedy AR System sever if the server name changed due to a policy or host name change.

     

    Sr.No

    Steps

    BMC Remedy AR System
    1 Update the ar.conf file.
    2 Update the -x <newServerName> string in the armonitor.cfg file.
    3 Update the server_name field in the pluginsvr_config.xml file.
    4 Update the Windows Registry.
    5 Update the UNIX environments.
    6 Update the Server field in the AR System Searches Preference form.
    7 Update the Server Login List field in the AR System User Preference form.
    8 Update the Server field in the Report form.
    9 Update the AR System Server Group Operation Ranking form.
    10 You must delete records from the ft_pending and ft_schedule tables that do not match the servers in the new server group.
    BMC Remedy Mid Tier
    9 Using the BMC Remedy Mid Tier Configuration Tool, update the AR Server Settings, General Settings, and Report Settings.
    10 Clean up files in BMC Remedy Mid Tier.
    BMC Remedy Email Engine
    11 Update oldServerName with newServerName in the EmailDaemon.properties email server configuration file.
    12 Update the Email Server Name/IP field in the AR System Email Mailbox Configuration form.
    BMC Remedy Flashboards
    13 Update the ARServerName property in the server.conf file in the Flashboards folder.
    BMC Remedy Web Services registry
    14 Update all server name occurrences of each record in the AR System Web Services Registry form.
    Help file paths
    15 Update all server name occurrences in the SHARE:Application_Properties form where the Property Name field has an entry of Help File Path.
    BMC Atrium Core
    16

    Atrium Integrator

    1. Update the Host field in the UDM:Config form.
    2. Update the Server Name and RAppPassword field in UDM:RAppPassword form.
    3. Remove all existing entries from the UDM:ExecutionInstanceform.
    4. For the executed jobs, remove the old server entry from the UDM: PermissionInfo form.
    5. Change the server name in the Atrium Integrator console.
    6. Update the server name in Atrium Integrator Spoon.
    7. Update the new server name in Job scheduler.
    17 Update the ARServerName field in the BMC.CORE.CONFIG:BMC_FederatedDataInterface form.
    18

    Atrium Impact Simulator

    Update the charAISCellHost and iAISCellPort fields in the AIS:GlobalPreferences form.

    BMC Remedy IT Service Management
    19 Update the Server field the AST:ARServerConnection form.
    20 Update the ARServerName field in the AST:ComplianceARBased_Advanced form.
    21 Update the ARServerName field in the BMC.CORE.CONFIG:BMC_FederatedDataInterface form.
    22 For Atrium Impact Simulator, update the charAISCellHost and iAISCellPort fields in the AIS:GlobalPreferences form.
    23 Update the Record Server field in the SYS:Escalation form.
    24 Update the URL field in the SYS:Attachments form.
    (If the out-of-box data for survey is modified by replacing the <arserver> or <midtierserver> placeholders with the host names, only then change these values to the correct server host name.)
    25 Update the Server field in the CAI:AppRegistry form.
    BMC Service Request Management
    26 Update the AppInstanceServer and SRServer fields in the SRM:AppInstanceBridgeform. 
    27 Update the Mid Tier path field in the SYS:System Settings form.
    28 Update the Hostname field in the PDL:ApplicationSettings form.
    29 Update the Server field in the Configure Advanced Interface Information form.
    BMC Service Level Management
    30 Update the Mid Tier field the SLM:Config Preferences form.
    Service Management Process Model
    31 Update the Host and Port fields in the SYS:Integration Management form.
    The following table lists steps for renaming BMC Remedy AR System sever if you want move server to server group and want to use new Server-Name alias.

     

    Sr.No

    Steps

    BMC Remedy AR System
    1 Update the ar.conf file.
    2 Update the -x <newServerName> string in the armonitor.cfg file.
    3 Update the server_name field in the pluginsvr_config.xml file.
    4 Update the Windows Registry.
    5 Update the UNIX environments.
    6 Update the Server field in the AR System Searches Preference form.
    7 Update the Server Login List field in the AR System User Preference form.
    8 Update the Server field in the Report form.
    9 Update the AR System Server Group Operation Ranking form.
    10 You must delete records from ft_pending and ft_schedule tables that do not match the servers in the new server group.
    BMC Remedy Mid Tier
    9 Using the BMC Remedy Mid Tier Configuration Tool, update the AR Server Settings, General Settings, and Report Settings.
    10 Clean up files in BMC Remedy Mid Tier.
    BMC Remedy Email Engine
    11 Update oldServerName with newServerName in the EmailDaemon.properties email server configuration file.
    12 Update the Email Server Name/IP field in the AR System Email Mailbox Configuration form.
    BMC Remedy Flashboards
    13 Update the ARServerName property in the server.conf file in the Flashboards folder.
    BMC Remedy Web Services registry
    14 Update all server name occurrences of each record in the AR System Web Services Registry form.
    Help file paths
    15 Update all server name occurrences in the SHARE:Application_Properties form where the Property Name field has an entry of Help File Path.
    BMC Atrium Core
    16

    Atrium Integrator

    1. Update the Host field in the UDM:Config form.
    2. Update the Server Name and RAppPassword field in UDM:RAppPassword form.
    3. Remove all existing entries from the UDM:ExecutionInstance form.
    4. For the executed jobs, remove the old server entry from the UDM: PermissionInfo form.
    5. Change the server name in the Atrium Integrator console.
    6. Update the server name in Atrium Integrator Spoon.
    7. Update the new server name in Job scheduler.
    17 Update the ARServerName field in the BMC.CORE.CONFIG:BMC_FederatedDataInterface form.
    18

    Atrium Impact Simulator

    Update the charAISCellHost and iAISCellPort fields in the AIS:GlobalPreferences form.

    BMC Remedy IT Service Management
    19 Update the Server field the AST:ARServerConnection form.
    20 Update the ARServerName field in the AST:ComplianceARBased_Advanced form.
    21 Update the ARServerName field in the BMC.CORE.CONFIG:BMC_FederatedDataInterface form.
    22 For Atrium Impact Simulator, update the charAISCellHost and iAISCellPort fields in the AIS:GlobalPreferences form.
    23 Update the Record Server field in the SYS:Escalation form.
    24 Update the URL field in the SYS:Attachments form.
    (If the out-of-box data for survey is modified by replacing the <arserver> or <midtierserver> placeholders with the host names, only then change these values to the correct server host name.)
    25 Update the Server field in the CAI:AppRegistry form.
    BMC Service Request Management
    26 Update the AppInstanceServer and SRServer fields in the SRM:AppInstanceBridge form. 
    27 Update the Mid Tier path field in the SYS:System Settings form.
    28 Update the Hostname field in the PDL:ApplicationSettings form.
    29 Update the Server field in the Configure Advanced Interface Information form.
    BMC Service Level Management
    30 Update the Mid Tier field the SLM:Config Preferences form.
    Service Management Process Model
    31 Update the Host and Port fields in the SYS:Integration Management form.

    Related topics

    Duplicating the production server database for the upgrade  in BMC Remedy ITSM Deployment documentation.

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    Comments

    1. Maria Blajevitch

      When copying the database and servers from one enivonment to another,

      There are old records in the following forms that have to be removed,

      records containing the origin server names:

      AR System configuration Components

      AR System configuration Component Setting

      Maria

      Mar 28, 2016 08:06
      1. Prachi Kalyani

        Hello Maria,

        Thank you for your comment. We are getting this verified. We will update the documentation soon.

        Thanks,

        Prachi

        Mar 29, 2016 04:59