This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

BMC Remedy Single Sign-On architecture

BMC Remedy Single Sign-On (BMC Remedy SSO)  is an authentication system that supports the following protocols to provide single sign-on and single sign-off for users of BMC products:

The later versions of BMC Remedy SSO also provide authentication protocols such as LDAP and certificate-based authentication. For the latest information about BMC Remedy SSO, see 2018-03-08_23-43-26_9.1.01: Service Pack 1.

You should install the Remedy SSO server and configure it with an authentication server such as SAML or BMC Remedy AR System. Remedy SSO supports authentication with traditional system such as Active Directory through SAML authentication. You can deploy the web application on the same infrastructure as the AR Remedy Mid Tier. BMC products such as Remedy ITSM, BMC MyIT, BMC Analytics for Business Service Management (BSM) use Remedy SSO agents that redirect unauthenticated user requests to the Remedy SSO web application. BMC Remedy SSO can provide SAML based authentication, where the Remedy SSO web application acts as a SAML service provider. It redirects the login requests to the SAML identity provider.

The Remedy SSO web application is light weight and easier to deploy, configure, and maintain. It can be deployed in the failover cluster which allows adding or removing the nodes easily on demand. Remedy SSO persists user sessions in a database instance sharing sessions between all nodes. Remedy SSO supports Microsoft SQL and Oracle database. The existing BMC AR System database infrastructure can be used to leverage BMC products deployment and decrease maintenance cost.

Architecture of Remedy SSO

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