This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

BMC Remedy AR System Maintenance tool

The BMC Remedy AR System Maintenance tool is a diagnostic utility that is included when you install BMC Remedy Action Request System.

The following topics describe the details about BMC Remedy AR System Maintenance tool:

Collect logs and diagnostic information

The BMC Remedy AR System Maintenance tool provides access to installation and uninstallation logs. Each time that you run the installer or uninstaller, a log file is created or appended to an existing log file. You can view the log file from a log viewer, which you launch from the BMC Remedy AR System Maintenance tool. For details on launching the BMC Remedy AR System Maintenance tool, see Running the Maintenance Tool.

The log viewer is a graphical presentation of the log files. Each installer log session is displayed as a tab. The tab's name includes a time stamp of the installer run. The tab displays the contents of the log file, with errors highlighted in red and warnings highlighted in yellow. Entries are presented in a table format that you can sort.

See Working with logs and Viewing installation and uninstallation logs for more information.

The BMC Remedy AR System Maintenance tool also allows you to collect diagnostic information that can be used for further troubleshooting. The Log Zipper utility, part of the BMC Remedy AR System Maintenance tool, collect the diagnostics in a zip file that can be later submitted to BMC Customer Support. 

See Collecting diagnostics in a zip file for more information.

Enable logging

You can enable logging for components of BMC AR System server using the BMC Remedy AR System Maintenance tool. You can also enable the type of information to be logged using this tool. For information of different log types, see Types of logs. The logging information selected will be a part of the diagnostic information that the Log Zipper utility collects.

You can use the tabs and sections provided therein in the BMC Remedy AR System Maintenance tool to enable different type of logging.

See Enabling logs and Setting log files options for more information.

Perform a health check

You can use the Health Check tab in the BMC Remedy AR System Maintenance tool to run a post installation health check on your files.

The health check uses a bill of materials (BOM) file from each BMC Remedy AR System application to verify that the application forms and workflows that you chose to install were installed properly. The health check reports on any parts of the product that are broken.

See Running an installation health check for more information.

Encrypt passwords

From the BMC Remedy AR System Maintenance tool Encryption tab, you can generate an encrypted password to use when running a silent installation.

See  Encrypting passwords  for more information.

Related Information

  • BMC Remedy IT Service Management Maintenance tool
  • BMC Service Request Management Maintenance tool
  • BMC Service Level Management Maintenance tool
  • BMC Atrium Core Maintenance tool

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