This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

BMC Remedy AR System definitions

This section contains information about:

A definition is the description of the structure in which objects, views, and applications in BMC Remedy AR System are organized, identified, and manipulated in the BMC Remedy AR System server. Object definitions contain no user data or entries.

You can use two methods for exporting and importing definitions:

  • You can move BMC Remedy AR System objects from one server to another by exporting object definitions to a file, and importing the definition file to a server on the same or a different computer.
    Exported objects can be locked to prevent them from being modified or viewed. For more information, see Locking objects.
    You can export object definitions by type (for example, all menus), or those for a specific server.
  • You can export and import deployable applications from one server to another. Exporting and importing a deployable application automatically includes all the forms, workflow, menus, web services, packing lists, localized messages, reports, application roles, support files, and the form data (if specified) that are referenced by the application. For more information, see Exporting and importing a deployable application.
    To learn about exporting and importing data, Importing data into AR System forms.


    BMC Remedy Developer Studio 8.1 cannot import object definitions and deployable applications exported using BMC Remedy Administrator 6.3.00 or an earlier version. You must export using version 7.0.01 or later.

    When you export object definitions to a file, you select a file type — either AR System definition or BMC Remedy AR System XML.
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