This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

API use cases

In this section you will find some practical examples of how to use the REST operations with Postman - REST Client.

The following Interface forms are used for integrating with Incident form:

  • HPD:IncidentInterface_Create is used for creating new incidents.
  • HPD:IncidentInterface is used for modifying the incidents

Before you begin

  1. Open Google Chrome.
  2. Install the Postman plug-in to test the REST operations. For more information about installing Postman,
    see https://www.getpostman.com/downloads/
  3. From the Google Chrome toolbar, click Apps.
  4. Click Postman - REST Client to launch the application.

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Comments

  1. Kimberly Kantola

    Is there a documentation page which shows the best forms to use for Create/Update/Read and Search operations?

    This page lists  HPD:IncidentInterface_Create as the form to use for create, and HPD:IncidentInterface for update,  which form is best for

    • getting one incident
    • searching for multiple incidents
    • Create/update/read/search of changeRequests
    • read/search of worklogs
    • Create/update/read/search of workOrders
    Jun 30, 2016 05:09
    1. Poonam Morti

      Hi,

      I am verifying this with the SME and will get back to you.

      Thanks,

      Poonam

      Jul 13, 2016 06:44
      1. Divya B

        I want to know rest api for creating a requestor

        Nov 16, 2017 12:31
    1. Poonam Morti

      Hi,

      Sorry for the delay in response. You can use the following forms:

      • HPD:IncidentInterface_Create - to create or submit new incident
      • HPD:IncidentInterface - to perform SEARCH,READ,UPDATE/MODIFY on existing incident
      • CHG:ChangeInterface - to create change request
      • CHG:ChangeInterface_Create - update and modify change request
      • CHG:WorkLog - for work Info/log
      • HPD:WorkLog - for Incident work log

      Thanks,

      Poonam

      Jul 26, 2016 06:44
  2. Andy Erskine

    Hi Using the REST API for Remedy version 9 can we extract the following information ?

    • change requests ? (over a 24hr period ?)
    • current tasks
    • incidents (depending on severity)
    • service mapping details ?


    Thanks

    Nov 13, 2017 12:18