This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Adjusting the time across midnight for holidays

The implementation of business time calculations requires that Start Time be earlier than End Time. However, when a holiday schedule crosses midnight, such as when Start Time is 10:00:00 P.M. and End Time is 6:00:00 A.M., you must adjust the holiday schedule:

  • To adjust using Holidays time, enter the start time as one day and enter the end time on the next day. It would look like:

   12/25/04,10:00:00 P.M.,11:59:59 P.M.;
12/26/04,12:00:00 A.M.,6:00:00 A.M.
  • To adjust using Offset Hours, take your original Start/End time minus the value from Offset Hours in the Business Time Workdays form to get the adjusted time. You can use either a positive offset (which moves the times earlier) or a negative offset (which moves the times later). The offset does not have to be unique. You can choose any value as long as the adjusted times fall into the 0- to 24-hour range. For example, if a holiday starts at 10:00:00 P.M. on 12/25/04 and ends at 6:00:00 A.M. on 12/26/04, you can supply an offset of three hours to adjust the holiday time to start on 12/26/04 at 1:00:00 A.M. and end at 9:00:00 A.M. This adjusted time is entered into the Holidays field following the format:

   12/26/04,1:00:00  A.M.,9:00:00  A.M.

Note

The offset hours is specified in Business Time Workdays as part of a workday schedule.

Was this page helpful? Yes No Submitting... Thank you

Comments