This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Adding FTS licenses

FTS is integrated throughout the BMC Remedy IT Service Management Suite. You must define a license before installing FTS.

To add an FTS license

  1. From the IT Home page, open the AR System Administration Console.
  2. Choose System > General > Add or Remove Licenses.
  3. Click Add New.
  4. Define the following settings:
    • License Type — BMC Remedy Full Text Search
    • Number of Licenses — 1
  5. Click Save.
  6. Restart the BMC Remedy AR System server.
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