This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Activating workflow logging in a browser

To turn workflow logging on and off in a browser, you must use centralized preferences. Two logging types are available:

  • Active link
  • BMC Remedy Mid Tier response time

To activate workflow logging for a browser

  1. Search for the user's entry in the BMC Remedy AR System User Preference form.
    For information about the AR System User Preference form, see AR System User Preference form.
  2. Click the Logging tab.
  3. In the Client section, select Yes next to types of logging you want to perform:
    • Active Links
    • Timings (Web), which logs the mid-tier response time
  4. Click Save.
    The browser client active link log appears in a separate browser window, so you do not need to define the log file path. After the preferences are changed, log out of any active BMC Remedy Mid Tier session and log on again to obtain the new preference setting.

Related topics

Log information for active links

Log information for mid-tier response time

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