This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Actions in ITSM 7.0.00 applications that trigger caching

In large BMC Remedy AR System applications such as those in the BMC Remedy IT Service Management Suite (BMC Remedy ITSM Suite), some actions performed through the BMC Remedy AR System Administration Console might trigger a client cache load or an admin copy cache. The following table lists ITSM actions that can trigger a client re-cache or an admin copy cache event.

ActionClient cache loadAdmin copy cache
Creating, modifying, or deleting a non-support userNONO
Creating, modifying, or deleting an organizationNONO
Creating, modifying, or deleting a companyNOYES 1

Creating, modifying, or deleting an association between a company and one of these items:

  • Approval mapping
  • Cause
  • Operational category
  • Product category
  • Site
  • Status reason
NONO
Creating, modifying, or deleting a resolution categoryNONO
Adding a company to a support user's access restriction listNONO
Deleting a company from a support user's access restriction listNONO
Adding a support group to a support user's profileNO 2NO
Deleting a support group from a support user's profileNONO
Adding an application permission to a support user's profileNONO
Deleting an application permission from a support user's profileNONO
Creating a service targetNOYES
Deleting a service targetNOYES
Adding or removing attributes in the BMC Atrium CMDBYES 3YES


1. Removes the group record associated with the company.
2. Support groups are not used as permission groups in structures. This action does not trigger a client cache load.
3. The form must be open.

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