This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Access level options for administrators

In your application development and production environments, you can provide different levels of access for administrators. The Overlay Group option on the Group Information Form, provides the following access options:

  • Overlay Group field set to 1
    When a group assigned to the user has the Overlay Group field set to 1, the user is restricted to working on overlay and custom mode objects. In BMC Remedy Developer Studio, the user can work only in Best Practice Customization mode.
  • Overlay Group field set to 0
    When a group assigned to the user has the Overlay Group field set to 0, the user is restricted to working on base mode objects. In BMC Remedy Developer Studio, the user can work only in Base Developer mode.
  • Overlay Group field set to 999999999

    When a group assigned to the user has the Overlay Group field set to 999999999, the user is restricted from creating, modifying, deleting, and importing objects. The user can only read and export objects from all layers.

  • Overlay Group set to (clear)
    When the Overlay Group is set to (clear) the Group provides no restrictions on access to base, overlay, or custom objects. For more information about Overlay Groups, see Creating groups.

    When you assign a user to a group with Overlay Groups set to 1, you must also assign the user to the Struct Admin or Struct Subadmin group. For more information, see Groups in BMC Remedy AR System and Operations on objects restricted by development mode.

To create a new group with the Overlay Group option set to 1

  1. From the BMC Remedy AR System Administration Console, navigate to: Application > Users/Groups/Roles > Groups
  2. Create the Group as desired and select 1 in the Overlay Group drop-down menu, to make it an Overlay Group.

To create Struct Admin Permissions

  1. From the BMC Remedy AR System Administration Console, navigate to Application > Users/Groups/Roles > Groups
  2. Create a group named Struct Admin Permissions, to provide access to the objects.
  3. Set the Group Category field to Regular.
  4. Set the Group Type field to Change.
  5. Specify the Group ID which is not used by any other group, and which is outside of the range of BMC reserved Group IDs.

To assign group assignments to a user

  1. From the BMC Remedy AR System Administration Console, navigate to Application > Users/Groups/Roles > Users
  2. Make sure the user is assigned the following groups:
    • Struct Admin
    • Struct Admin Permissions

          For details see Struct Admin group permissions.

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Comments

  1. Carlos Luz

    Hi, one important thing not described above: what Group ID should we use for the new group "Struct Admin Permissions"? Should it be a specific Group ID or can it be any unused Group ID (outside of the reserved group IDs) ?

    Jul 03, 2018 01:41
    1. Onkar Telkikar

      Hello Carlos,

      I will discuss your question with the SME and will get back to you shortly.

      Regards,

      Onkar

      Jul 03, 2018 02:35
      1. Onkar Telkikar

        Hello Carlos,

        You can specify the Group ID which is not used by any other group, and which is outside of the range of BMC reserved Group IDs.

        We have updated this topic accordingly.

        Thanks,

        Onkar

        Aug 10, 2018 03:18