This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

11000 to 11099 - BMC Remedy Email Engine workflow messages

The following table describes BMC Remedy Email Engine workflow messages and notifications:

NumberDescription
11001 Error

The 'Force For Mailbox' has been enabled but no Mailbox has been supplied.

If you select Yes in the Force For Mailbox field, specify or select a valid mailbox in the Mailbox Name field.

11002 Error

The 'Expires' has been enabled but no Expiration Date has been supplied.

If you select Yes in the Expires field, select a date and time in the Expiration Date field.

11003 Error

The 'Force From Email Addresses' has been enabled but no Email Addresses have been supplied.

If you select Yes in the Force From Email Addresses field, specify an email address in the Email Addresses field.

11004 Error

Mailbox Name is missing and no default Mailbox has been configured.

A mailbox name is required. Specify a mailbox name or request your BMC Remedy AR System administrator to set up a default mailbox in the BMC Remedy AR System Email Mailbox Configuration form.

11005 Error

You are removing the default mailbox. Please specify a new default mailbox.

If you delete the default outgoing mailbox and do not specify a new default, the mailbox name must be entered when sending an outgoing email or replying to an incoming email message.

11006 Error

You are deleting a record that has an associated mailbox. This means that you will no longer be able to send email notifications and/or reply to emails.

If you delete an associated incoming or outgoing mailbox, you cannot send email notifications or reply to email using this mailbox.

11007 Error

You must specify an Outgoing Mailbox for this mailbox if you set Email Action to Parse.

If you select Parse in the Email Action field on the Advanced Configuration tab, select a mailbox in the Associated Mailbox Name field.

11010 Error

Outgoing Mailbox configuration does not contain a Server Name.

If you select outgoing for the Mailbox Function, specify a server in the Email Server Name/IP field.

11011 Error

Incoming Mailbox configuration does not contain a User Name or Server Name.

If you select incoming for the Mailbox Function, specify a server in the Email Server Name/IP field and a user in the Email Server User field.

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