This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

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Workflow issues with active links and entry point guides

Be aware of the following issues about how active links run inside entry point guides:

  • When you specify the starting active link inside the entry point guide, remember that both the Run If qualification and the If and Else actions of the active link are run inside the home page form. You might not expect this behavior in the active link. To test this, create an active link that sets a field value to use inside the guide (for example, setting the Short Description field with Hello World! ). Also, make the Short Description field visible on the home page form. After you run the entry point guide, you see that Hello World! appears in the home page form, not the primary form that owns the active link.
    As a result, while you can use any type of active link action inside the starting active link, not all operations make sense. Also, make sure your active link guide Run If qualification is valid inside every home page form that it can be run in.
  • After the starting active link is run on the home page, the active links specified in the entry point guide are run automatically for you. As a result, you do not need to create a Call Guide action to run these active links. The active links run as defined in the context of the form opened in the starting active link of the guide.

To avoid unexpected behavior, define the starting active link only with an Open Window action. Then, add other active links in the Active Links and Labels panel of the entry point guide.

Alternatively, you can design your application to perform tasks like opening a URL. For example, you can create a starting active link with a Run Process action, as in the following example:


This active link opens the Google search engine after the user clicks the link in the Application List field.

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