This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Workflow basics

BMC Remedy AR System server workflow consists of active links, filters, and escalations that carry out business processes. For information about what these three main types of workflow, see Workflow objects.

All workflow objects include the following elements:

You can use active link guides and filter guides to control the order of workflow actions and organize a related set of workflow objects. See Creating and managing fields.

Active links allow you to create workflow designed for user interaction. You can use buttons and field menus with active links to assist the user. See Using buttons and menu bar items to execute active links.

For information about how BMC Remedy AR System server processes, active links, filters, and escalations, see Using buttons and menu bar items to execute active links.

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