This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

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Viewing hierarchical group actions

The following information appears in the fields on the Server Events form when an event is associated with hierarchical groups:

  • Event Type: 17
  • Event Cause: Start (1), end (2)
  • Event Details 1: Schema for which the groups are being updated
  • Event Details 2: Null
  • Event Details 3: Null
  • Request ID: The unique number assigned to identify a particular request
  • Event Date: Time and date that the event occurred
  • Submitter: User who caused the hierarchical group event

The following table describes specific details of hierarchical groups.

Server group actions

Type 

Cause 

Cause Description

Event Details 1

Event Details 2

Event Details 3

17

1

A group command is initiated 

Schema for which the groups are being initiated 

Null

Null 

17

2

A group command is completed

Schema for which the groups are being completed 

Null 

Null

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