This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Using entry points in applications

When you create entry points in applications, plan all your permissions carefully. The entry points that a user can see in an application depend on the following factors:

  • The Application List field displays only those applications to which a user has a license.
  • The Application List field displays only those deployable applications to which a user has state permissions. You should also factor in the permissions associated with Groups/Roles.

If users have permissions to the application but not to its underlying objects (for example, a form), they do not see the entry points. For more information about permissions, see Defining access control.

To create application entry points

  1. Create form entry points and entry point active link guides for the application.
  2. Create an application that requires entry points, or open an existing application.
    See Building a deployable application.
    1. (Optional) In the General panel, enter a descriptive header in the Label field.
      • For deployable applications, this label text appears in the home page as the application heading for your entry points. Otherwise, the application name appears by default as the heading.


        You do not need to create a deployable application for the entry points of an application to appear in the home page. However, putting your forms into a deployable application lets you include a descriptive heading to categorize the entry points.
      • For local applications, no headings appear. Only the list of entry points is displayed in the application list.
    2. On the Forms panel, add your forms to the application.
      For deployable applications, make sure you use the "Standard" form view, unless you have must use a web view, for example, backward-compatibility with old applications and forms.
      See Defining and managing form views.
  3. Create as many applications with their forms and entry points as needed.
    Applications appear in the home page in alphabetic order.

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