This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Using buttons and menu bar items to execute active links

You can set an active link to execute when a user clicks a button in a form or selects a menu item from a top-level menu. (The active link can be linked to a button or a menu item, but not both.) If an active link is executed from a menu item, you can also execute the same active link through a corresponding toolbar button.


Menu bars are not supported by browsers (they were supported by BMC Remedy User, which is no longer supported). For more information, refer to the BMC Remedy Action Request System Behavioral Differences Between BMC Remedy User and Browser Clients white paper.

The following sections discuss how you can use buttons and menu bar items to execute active links:

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Charlie Lotridge

    Please include a note here that this functionality only worked with the old User Tool and has been deprecated for the browser UI, and possibly a reference to this white paper (or a newer version if any).  I spent quite a bit of time chasing my tail with this before someone finally pointed me to the white paper.

    Mar 20, 2014 08:42
    1. Aparna Saxena

      Thank you for your comment Charlie. I have added a note to the topic.



      Mar 21, 2014 05:54
      1. Tiffany Alexander

        The link to the white paper returns the following error:

        The page you were trying to reach could not be found. This could be because:

          • The page does not exist.
          • The page exists, but you do not have permission to view it.

        Can you please correct this? I tried searching for the white paper but could not find it that way either.

        Jun 26, 2015 04:39
        1. Prachi Kalyani

          Hello Tiffany,

          I have corrected the link. You can now view the white paper.



          Jun 28, 2015 11:48