Upgrading
Use the following topics to guide you through upgrading BMC Remedy AR System or the BMC Remedy ITSM Suite.
Goal |
Instructions |
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Prepare your environment to upgrade BMC Remedy AR System and the BMC Remedy IT Service Management Suite. |
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Upgrade with overlays already created. This is a three-stage upgrade for customers who have previously installed BMC Remedy AR System 7.6.04 and have already implemented overlays. |
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Upgrade with one-time conversion to overlays. This is a seven-stage upgrade for customers who do not already have overlays implemented and want to keep all customizations. |
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Understand how upgrading affects encryption security |
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Perform the necessary procedures to complete an upgrade. |
Note
Before upgrading, see the BMC Developer Network for new tools that can help you adapt features from your prior version to features in the latest version.
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