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This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.
Remedy Action Request System 8.1

Upgrading

Use the following topics to guide you through upgrading BMC Remedy AR System or the BMC Remedy ITSM Suite.

Goal

Instructions

Prepare your environment to upgrade BMC Remedy AR System and the BMC Remedy IT Service Management Suite.

Preparing for upgrade

Upgrade with overlays already created. This is a three-stage upgrade for customers who have previously installed BMC Remedy AR System 7.6.04 and have already implemented overlays.

To understand the difference between the two upgrade paths, see Planning to upgrade BMC Remedy AR System.

Upgrading with overlays already present

Upgrade with one-time conversion to overlays. This is a seven-stage upgrade for customers who do not already have overlays implemented and want to keep all customizations.

To understand the difference between the two upgrade paths, see Planning to upgrade BMC Remedy AR System.

Upgrading without overlays already present

Understand how upgrading affects encryption security

Upgrading encryption security

Perform the necessary procedures to complete an upgrade.

Post-upgrade procedures

Note

Before upgrading, see the BMC Developer Network for new tools that can help you adapt features from your prior version to features in the latest version.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Lisa Greene on Jan 28, 2013
overlays upgrading

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Case 3 - Displaying SQL statements only
Preparing for upgrade
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