This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Updating the server name in application forms to rename the server

The following procedure describes how to update the server name in the various application forms listed in the following table.

  1. In a browser, open the form in Search mode.
  2. In the field listed in the following table, enter the old server name, and click Search.
    Do not enter any information in the other fields before performing the search.
  3. In the field listed in the following table for each record, replace the old server name with the newserver name, and save the record.

    Product

    Form

    Field name

    Field ID

    BMC Remedy AR System

    AR System Searches Preference

    Server

    51004

    BMC Remedy AR System

    AR System User Preference

    Server Login List

    20100

    BMC Remedy AR System

    Report

    Server

    2000018

    BMC Atrium CMDB

    BMC.CORE.CONFIG:BMC_FederatedDataInterface

    ARServerName

    530003200

    Atrium Impact Simulator

    AIS:GlobalPreferences

    charAISCellHost

    530046754

    Atrium Impact Simulator

    AIS:GlobalPreferences

    iAISCellPort

    530046756

    BMC Remedy IT Service Management

    AR Login Info

    Server

    301286600

    BMC Remedy IT Service Management

    AST:ComplianceARBased_Advanced

    AR Server Name

    303000501

    BMC Remedy IT Service Management

    SYS:Escalation

    Record Server

    230000011

    BMC Remedy IT Service Management

    SYS:Attachments (If the out-of-box data for Survey is modified by replacing the <arserver> or <midtierserver> placeholders with the host names, only then change these values to the correct server host name.)

    URL

    1000002261

    BMC Service Request Management

    SRM:AppInstanceBridge

    AppInstanceServer

    301368500 

    BMC Service Request Management

    SRM:AppInstanceBridge

    SRServer

    301368400

    BMC Service Level Management

    SLM:ConfigPreferences

    MidTier
    (enter new URL)

    Service Management Process Model

    SYS:Integration Management

    MidTier Port

    Service Management Process Model

    SYS:Integration Management

    MidTier Host

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Comments

  1. Scott Skeate

    Form name listed above as "SLM:Config Preferences" should be "SLM:ConfigPreferences",  There is no space.

    Sep 24, 2014 11:07
    1. Prachi Kalyani

      Hello Scott,

      Thank you for bringing this to our notice. I have updated the topic.

      Thanks,

      Prachi

      Sep 25, 2014 12:24
      1. Troy Carlile

        Same needs to be updated on .../ars81/Changing+a+server+name+when+using+a+duplicated+or+migrated+environment that links to this page.

        Apr 12, 2018 12:12
  2. Scott Skeate

    Since you have SLM, AST, and AIS forms listed here, shouldn't CAI:AppRegistry be listed here as well?

    Sep 24, 2014 11:18
  3. Shivakumar Mallinar

    Hi, this web page and URL (https://docs.bmc.com/docs/display/public/ars81/Updating+the+server+name+in+application+forms+to+rename+the+server) must also be provided in the 9x upgrade doc sites. When we upgrade from ARS 8x to 9x, when doing the DB only accelerated upgrade, this step is very important and so it also belongs in the 9x upgrade doc site which is missing now.

    Next, the Field ID for fields AppInstanceServer and SRServer in form: SRM:AppInstanceBridge are mixed up. Please correct it.

    AppInstanceServer = 301368500

    SRServer = 301368400

     

    Nov 23, 2015 05:14
    1. Poonam Morti

      Hi Shivakumar,

      I will verify this with the SME and update the topic.

      Thanks,

      Poonam

      Nov 24, 2015 03:08
    1. Poonam Morti

       I have updated the topic.

      Thanks,

      Poonam

      Dec 01, 2015 06:13
  4. Fernanda Lima

    Hello,

    Scenario - note version 8.1.02

    I also use this as reference when I copy a DB from one environemnt (like production) to another (like development). I then modify the records in the forms. I need to know all the forms to change. Can you share this information with me? ( note version 8.1.02)

    Step 1: Make backup copy of the production database and load it into the test environment (this is done by DBA, okay)

    • Your help step 2 and step 3:

    Step 2: Update forms that have the server. The forms that have been updated to reflect ARS/ITSM 8.1.02 workflow that points to specific server names. Please, provide a list of all.

    I have some, example:

    AR System Searches Preference 
    AR System User Preference 
    Report 
    CAI Application Registry 
    CAI:EventParams 
    CAI:Events 
    SLM:ConfigDataSource  (ok?)
    SRS:CFGAdvancedInterface  (ok?)
    EIE:DataExchange  (ok?)
    SRS:CFGAdvancedInterface   (ok?)
    • And the create interface forms (which are?)

    Step 3: Is there any other place that needs to fix the server name?

    Would you have a document of this action? Or could you provide a document? ( note version 8.1.02)

    Regards,

    Nov 22, 2016 07:10
    1. Sayee Jadhav

      Hi Fernanda,

      I have contacted the SME and am working on getting the information that you seek. I will have the content available soon.

      Feb 02, 2017 11:37