This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Updating Java paths after upgrading

If you upgrade to Java SE 7 after upgrading to BMC Remedy Action Request System and BMC Atrium Core version 8.1.00 or later, you must update the Java paths in armonitor.cfg. Java SE 7 is required for IPv6 support, but you can upgrade BMC Remedy AR System and BMC Atrium Core with Java SE 6 installed. You can then install Java SE 7, but you will have to update the Java paths to the Java SE 7 installation.

To update the Java paths

  1. On the server where BMC Remedy Action Request System is installed, open the <BMC_AR_SYSTEM_HOME>\conf\armonitor.cfg file in a text editor.
  2. Find and replace references to the Java 6 path with the Java 7 path.

    The following are two examples where the JRE 6 path is specified:

    
    "C:\Program Files\Java\jre6\bin\java" -Djava.net.preferIPv4Stack=true -Djava.net.preferIPv6Addresses=false -Xmx512m -classpath "C:\Program Files\BMC Software\AtriumCore\cmdb\plugins\ne;C:\Program Files\BMC Software\AtriumCore\cmdb\plugins;C:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\arpluginsvr80_build001.jar;C:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\arapi80_build001.jar;C:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\arutil80_build001.jar;C:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\log4j-1.2.14.jar;C:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\cmdbapi80.jar;" com.bmc.arsys.pluginsvr.ARPluginServerMain -x vw-sjc-bsm-dv16 -i "C:\Program Files\BMC Software\ARSystem"
    
    
    "C:\Program Files\Java\jre6\bin\java" -Djava.net.preferIPv4Stack=true -Djava.net.preferIPv6Addresses=false -Xmx512m -classpath "C:\Program Files\BMC Software\AtriumCore\cmdb\plugins\ne;C:\Program Files\BMC Software\AtriumCore\cmdb\plugins;C:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\arpluginsvr80_build001.jar;C:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\arapi80_build001.jar;C:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\arutil80_build001.jar;C:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\log4j-1.2.14.jar;C:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin\cmdbapi80.jar;" com.bmc.arsys.pluginsvr.ARPluginServerMain -x vw-sjc-bsm-dv16 -i "C:\Program Files\BMC Software\ARSystem"
    

    In these cases, the C:\Program Files\Java\jre6\bin\java path is replaced with C:\Program Files\Java\jre7\bin\java.
  3. Save the edited file.
  4. Restart the AR System server.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments