Updating browser cache
When a BMC Remedy AR System service pack, patch, or hotfix is applied to the BMC Remedy Mid Tier binaries, or when changes are made to the BMC Remedy AR System definition files, you must manually flush the browser cache.
- Starting with BMC Remedy AR System Service Pack 1, you need not manually flush the browser cache whenever there is a change in forms and other metadata in the AR System server. The changed forms are automatically fetched from the mid tier and are reloaded in your browser.
- If you have a server group setup with a load balancer, the browser cache approximately takes 10 minutes to update and reflect the changes. You must sync the cache after the shared database is updated with the changes.
To flush the cache, you need to delete the temporary internet files.
You do not need to delete the cookies, form data, saved passwords, or browsing history.
For a list of compatible web browsers, see Checking system requirements and supported configurations.
Each browser vendor uses different options to delete the temporary internet files. As a user, you must be aware of these options so that you do not delete the cookies that store other important information, such as saved passwords.
To delete the temporary internet files
- Microsoft Internet Explorer 8 or 9 — Browse to Tools > Internet Options > Browsing History > Delete > Delete Browsing History, clear all options except Temporary Internet Files, and click Delete.
- Mozilla Firefox — Browse to Tools > Options > Advanced > Network, and click Clear Now.
- Apple Safari — Browse to Edit > Empty Cache, and click Empty.