This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Updating browser cache

When a BMC Remedy AR System service pack, patch, or hotfix is applied to the BMC Remedy Mid Tier binaries, or when changes are made to the BMC Remedy AR System definition files, you must manually flush the browser cache.

Notes

  • Starting with BMC Remedy AR System Service Pack 1, you need not manually flush the browser cache whenever there is a change in forms and other metadata in the AR System server. The changed forms are automatically fetched from the mid tier and are reloaded in your browser.
  • If you have a server group setup with a load balancer, the browser cache approximately takes 10 minutes to update and reflect the changes. You must sync the cache after the shared database is updated with the changes.

If the browser cache is not up-to-date, you might get some JavaScript errors. For information about these errors and the importance of updating the browser cache, see Knowledge Base article ID KA310492.

To flush the cache, you need to delete the temporary internet files.

Note

You do not need to delete the cookies, form data, saved passwords, or browsing history.

For a list of compatible web browsers, see Checking system requirements and supported configurations.

Each browser vendor uses different options to delete the temporary internet files. As a user, you must be aware of these options so that you do not delete the cookies that store other important information, such as saved passwords.

To delete the temporary internet files

  • Microsoft Internet Explorer 8 or 9 — Browse to Tools > Internet Options > Browsing History > Delete > Delete Browsing History, clear all options except Temporary Internet Files, and click Delete.
  • Mozilla Firefox — Browse to Tools > Options > Advanced > Network, and click Clear Now.
  • Apple Safari — Browse to Edit > Empty Cache, and click Empty.

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Comments

  1. Andrew Hicox

    FINALLY! thank gawd (smile)

    Feb 18, 2014 12:21
  2. Rudolf Brenner

    "Starting with BMC Remedy AR System Service Pack 1...changed forms are automatically fetched from the mid tier and are reloaded in your browser." Am I right "automatically fetched from the mid tier" was already available before Service Pack 1 by the Option Perform CheckDefinition Change Check Interval (Seconds) and still provided by this option? In other words, nothing has changed in regards to "automatically fetched from the mid tier" with Service Pack 1? Changed has just automatically reloading to the browser?

    Apr 15, 2015 08:47
    1. Prachi Kalyani

      Hello Rudolf,

      You are correct about the forms being automatically fetched from mid tier.  Earlier whenever changes were made to the BMC Remedy AR System forms, you had to manually flush the browser cache.

      But starting from BMC Remedy AR System 8.1 Service Pack 1, the only change is that you need not manually flush the browser cache whenever there is a change in forms.

      Hope that helps!

      Thanks,

      Prachi

      Apr 16, 2015 07:42