This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Uninstalling in silent mode

  1. Create a text file called options.txt.
    For more information, see Automatically generating an options.txt file.
    Make sure to include the appropriate -P, -J, or -U option.

    Option

    Description

    Example

    -P

    Sets the installation directory for a product.

    -P installLocation=C:\Program Files\BMC Software\ARSystem

    -U

    Uninstalls the entire product or an individual feature.

    -U product <productName>
    -U feature <featureName>

    For example:
    -U product ARSuiteKit
    -U feature Clients

    Note

    The product names are case sensitive. Refer to the ARSystem-ini-template.txt for complete product names.

  2. Change to the directory where the uninstall file is located:
    The default locations are as follows:
    • Windows — C:\Program Files\BMC Software\ARSystem\UninstallBMCARSystem
    • UNIX — /opt/bmc/ARSystem/UninstallBMCARSystem
  3. Run the uninstaller with the -i silent option.
    • For Windows:

      uninstall.exe -i silent -DOPTIONS_FILE= <pathToFile>\Options.txt
    • For UNIX:

      ./uninstall -i silent -DOPTIONS_FILE= <pathToFile>/Options.txt

      You must use an absolute path to the Options.txt file.

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