This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Types of entry points

BMC Remedy AR System provides three types of entry points:

  • Default new entry points to open a form in New mode.
  • Default search entry points to open a form in Search mode.
  • Entry point active link guides that allow you to use all the functionality of a guide. For example, you can use an entry point guide to run reports or Modify or Display windows, or to run BMC Remedy AR System workflow. This guide functionality is hidden from users. They do not know the entry point is a guide; they simply see this advanced functionality as another entry point.

Detailed procedures for creating entry points are described in Creating form entry points and Creating entry point guides.

In a browser, you can access an application without having to log on to a particular server, or without knowing which form performs which task. For more information, see Understanding how a home page appears in a browser.

Entry points are designed to hide underlying forms, applications, and guides and give users one point of access.

You can also localize entry points just like other BMC Remedy AR System components. For more information, see Creating and managing fields.

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