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This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Remedy Action Request System 8.1 Troubleshooting

Troubleshooting plug-in issues

Several plug-ins are installed and configured during the BMC Remedy AR System installation. For information about the types of plug-ins that are supported, see Plug-in types supported by BMC Remedy AR System.

While working with the plug-ins, you may encounter the following issues:

  • A plug-in does not load.
  • A plug-in fails to start or times out.
  • The plug-in server is not running and does not load the plug-ins.
  • The plug-in server is not responding and all the plug-ins time out.
  • The plug-in server occasionally times out as it is not configured to handle the volume of plug-in calls.
  • A plug-in error occurs.
  • The AR System server fails to establish a connection with the plug-in server.
  • The AR System server times out when connecting to the plug-in server.
  • No errors occur, but you want to see the debug logging to understand the behavior of the plug-in.

The above issues may occur on one or more servers in a server group. To effectively resolve the issue, you should first isolate the issue to the server, plug-in, or to the context. For more information, see the following topics:

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Ashwini Mathad on Sep 25, 2012
plugins troubleshooting

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