Technical Bulletins

This topic contains information about documentation updates for BMC Remedy AR System that are not related to urgent issues, maintenance releases, service packs, or patches.

Added documentation for the config.properties settings

May 5, 2014: Settings in the config.properties file describes the settings in the config.properties file.

Added WhiteHat Sentinel PE security penetration testing documentation

March 14, 2014: WhiteHat Sentinel PE security penetration testing explains how BMC uses the WhiteHat Sentinel Premium Edition service, a dynamic application security tool (DAST), for security penetration testing. It also describes the changes that are required to achieve zero technical and business logic vulnerabilities in BMC Remedy ITSM 8.1 Service Pack 1 (SP1) and BMC Remedy AR System 8.1 SP1.

Added BIRT report documentation

May 14, 2013: Using a BIRT editor to create or modify web reports explains how to use BIRT reporting tools with BMC Remedy Action Request System Web reports.

Added videos

Videos were added to the following topics:

February 27, 2013: Customizing applications using overlays and custom objects
February 27, 2013: Granular overlays
April 8, 2013: Installing
April 8, 2013: Installing a server group

Added recommendations for analyzing AR System Log Analyzer output and troubleshooting issues connecting to the AR System server

February 22, 2013: The following topics were added to the Troubleshooting branch:

Added an example for customizing AR forms

December 5, 2013: Example for changing the look and feel of AR forms explains how to change a BMC Remedy AR form’s standard look-and-feel to a more modern, personalized, and flat look.