This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

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Supplying actual field values using keywords

You can use keywords such as $USER$ to supply the actual value for the field. Instead of specifying a text value, you can use keywords, as the following example shows:

Schema: HD Incident
Server: polycarp
Login: Francie Frontline
Password: <userPassword>
Action: Submit
!Submitter!: $USER$
!Short Description!: Printer not working

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