This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Stage 4 - Acquire origin objects (optional)

When you upgrade an application, its origin objects are modified. If you want to understand the effects of these modifications, compare origin objects from the original application with origin objects from the upgraded application. Similarly, to understand the modifications captured in your overlays, compare them with origin objects from the software to which you want to upgrade.

In stage 4, you acquire unmodified origin objects. Then, you can compare the overlays on your server to these unmodified origin objects, allowing you to see exactly what has changed in any object.

To acquire origin objects

Set up a current version reference server (ReferenceServer) with unmodified versions of the same BMC Remedy AR System components and applications that exist on your production server:

  • If you already created a reference server in stage 3 to use when fixing any non-permitted customizations, upgrade that reference server to the current version of BMC Remedy AR System.
  • If you did not create a reference server in stage 3, set up a new reference server. First, install the current version of BMC Remedy AR System, and then install out-of-the-box versions of all the applications that are running on your production server, including any patches and hotfixes.

Where to go from here

Stage 5 - Restore origin objects to the staging server (optional)

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