This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Stage 1 - Setting up a staging server for upgrades without overlays

The following topics explain the implementation of staging environment for upgrade:

The following topics provide the steps for setting up a staging server for upgrade:


If you are performing upgrade without using a staging server, skip the staging server setup stage. Whenever the documentation refers to the staging server (or StagingServer), use the production or development server instead. The rest of the upgrade process is the same as the staged-upgrade process.

Understanding staging environment implementation for upgrade

The staged-upgrade process allows you to upgrade your application and create overlays or otherwise address pre-existing customizations to your BMC Remedy AR System server objects while your production server remains available to users. The following illustrations shows the set of servers that might be required to perform the upgrade.

Understanding staging server implementation

For setting up a staging environment, you can use one of the following method:

When upgrading using staging server, consider the following: 

  • Whether you use the accelerated staging server setup or the duplicated staging server setup, you must copy your entire production database to the staging server.
  • At the end of the process, the staging server becomes the new production server.
  • Make sure that the staging server you will use, meets the specifications required for the upgrade. See, System requirements.

When you create the staging server, use the same server name to avoid naming issues when you promote the staging server to production. If you change the name, follow the process outlined in Changing a server name when using a duplicated or migrated environment. Also, if you are using the same server name, you need to be careful that the users are not pointed to the staging server during the upgrade process.

Understanding reference server implementation

If you are implementing the reference environment, you might require another server (referred to as the upgrade comparison server) to host upgraded applications. These additional servers do not have to be production quality, but they must have compatible software and a compatible database to hold referenced copies of the BMC software and database objects. The reference server and upgrade comparison server are temporary servers and are not needed after the entire upgrade process is complete.

Where to go from here

Stage 2 - Upgrade AR System server without overlays present

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  1. Kelly Logan

    Unknown attachment graphic in "Understanding staging environment implementation for upgrade" section.

    Aug 28, 2014 09:49
    1. Hemant Baliwala

      Hi Kelly, 

      I have fixed the image. 



      Aug 29, 2014 01:29