This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Specifying confirmation email field content using the Format label

Like the Query instruction, the Format label can specify whether a confirmation email from a Submit instruction should include all fields from the form or only the fields in the results list.

To use the Format label, configure the incoming mailbox Reply With Entry parameter to Yes. If Reply With Entry is set to No, then the Format label is ignored and the confirmation email will contain only the Request ID number.


Join forms do not send values of fields on Submit when the Reply with Entry parameter is set to Yes for the incoming mailbox.

By default, the Format label is set to Full, which means all fields in the form are included in the confirmation email. To include only fields from the results list in the confirmation message, set the Format label to Short:

Schema: HD Incident
Server: polycarp
Login: Francie Frontline
Password: <userPassword>
Action: Submit
Format: Short
!Submitter!: Francie Frontline
!Short Description!: Create entry for new hire.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.