This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Specifying authentication chaining mode

You can specify the order in which internal and external authentication methods are attempted by specifying a value for the Authentication Chaining Mode field.

When Authentication Chaining is enabled, all authentication methods in the chain are attempted in the specified order until either authentication succeeds or all the methods in the chain fail.

To set the authentication chaining mode

  1. Open the AR System Administration: Server Information form, and click the EA tab.
  2. In the External Authentication Server RPC Program Number field, enter 390695.
  3. Select Authenticate Unregistered Users, Cross Reference Blank Password, or both.
  4. From the Authentication Chaining Mode list, select one of these values:

    Mode

    Description

    Off

    Disables authentication chaining.

    ARS - AREA

    BMC Remedy AR System attempts to authenticate the user by using the User form and then the AREA plug-in.

    AREA - ARS

    BMC Remedy AR System attempts to authenticate the user by using the AREA plug-in and then the User form.

    ARS - OS - AREA

    BMC Remedy AR System attempts to authenticate the user by using the User form, then Windows or UNIX authentication, and then the AREA plug-in.

    ARS - AREA - OS

    BMC Remedy AR System attempts to authenticate the user by using the User form, then the AREA plug-in, and then Windows or UNIX authentication.

    Note

    BMC Remedy AR System behaves differently depending on the authentication chaining mode you choose and other external authentication parameters you specify. See Determining AREA behavior.

  5. Click Apply and OK.

    Note

    If you use the AREA hub, the authentication chaining mode treats it like a single plug-in, and plug-ins installed in the AREA hub are considered in sequence until a valid response is returned. See Setting up the AREA hub.

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