This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Specifying a server for the mid tier

If you are using a home page in a browser, this global setting lets administrators configure the mid tier with the BMC Remedy AR System server that contains the home page form.

To specify a server for the mid tier

  1. Open the BMC Remedy Mid Tier Configuration Tool from the following URL:
    
    http://<hostName>/arsys/shared/config/config.jsp
  2. Click the General Settings link.
  3. From the Homepage Server menu, select the BMC Remedy AR System server that you want to run against the mid tier.
  4. If you use the subset reserved field (ID 1576) in your workflow and you use a combination of fully qualified domain names and relative host names, add all the variations of server names to AR Server Settings.
    For example, add the server names arserver, arserver.staff.acme.com, arserver.acme.com, and arserver.acme2.com.
    For more information about the subset field, see Viewing a subset of entry points.
  5. Save your changes.

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