This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

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Software Usage plug-in configuration

The Software Usage plug-in enables you to gather product usage information. By querying the usage information, you can identify products that are tied to a certificate or multiple certificates that might be approaching expiration or a breach of compliance. The usage information can also be checked against a product in the product catalog, such as Adobe Acrobat that requires a contract. This produces a list of configuration items (CIs) that have usage information. The purpose of the plug-in is to help the IT asset managers understand what software instances are used or not used, so that they can make harvesting decisions.

Plug-in type

Software Usage is a Java-based ARDBC plug-in.

AR System server connectivity

The Software Usage plug-in connects to the AR System server by using the BMC Remedy AR System Java API. This plug-in (AstSoftUsagePlugin.jar) is installed in the C:\BMC Software\ARSystem\pluginsvr\swu folder.

Configuration information

The configuration information of the Software Usage plug-in is available in the <ARInstallationFolder>\pluginsvr\pluginsvr_config.xml file that includes the plug-in details in XML code as follows:


<plugin>
   <name>RMDY.ITSM.ASSET.SOFTWAREUSAGE</name>
   <type>FilterAPI</type>
   <code>JAVA</code>
   <filename/>
   <classname>com.bmc.itsm.asset.swusage.plugin.AssetSoftwareUsagePlugin</classname>
   <pathelement type="location">C:\BMC Software\ARSystem\pluginsvr\swu\AstSoftUsagePlugin.jar</pathelement>
    <userDefined>
    <server_name>myServer</server_name>
    <server_port>0</server_port>
    </userDefined>
</plugin>

The ar.cfg/ar.conf file includes the Server-Plugin-Alias setting that points to the correct plug-in server alias.
Server-Plugin-Alias: RMDY.ITSM.ASSET.SOFTWAREUSAGE RMDY.ITSM.ASSET.SOFTWAREUSAGE myServer:9999

Related topic

Troubleshooting Software Usage plug-in issues

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