This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

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Settings in the config.properties file

This topic describes the properties in the config.properties file.

Note

When you modify any property, you must restart BMC Remedy Mid Tier for the changes to take effect.

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Property Description Version 8.1 Version 8.1 Service Pack 1 Version 8.1 Service Pack 2
arsystem.session_timeout Number of minutes after which the current logon session will expire. When the time exceeds the arsystem.session_timeout value, you must log on again. For security guidelines see, General security guidelines. Default value: 90 Default value: 90 Default value: 90
arsystem.licenserelease_timeout

Number of seconds before BMC Remedy Mid Tier releases an AR System license for a user, if the user does not log out of mid tier correctly

Note: To log out correctly, the user must close the last browser window associated with the current HTTP session or navigate away from the mid tier.

Default value: 60

Default value: 60

Default value: 60

arsystem.password Password to log on to the mid tier configuration tool      
arsystem.arservers.<serverName>.admin_password

Password for an AR System account with administrative privileges. This password must match the Mid Tier Administration Password on the Connection Settings tab in the AR System Administration: Server Information form.

     
arsystem.arservers.<serverName>.domain

Domain name for the AR System server

     
arsystem.arservers.<serverName>.port

Port number that the user previously configured to access the AR System server. If you have not configured a port number, leave this field blank.

     
arsystem.arservers.<serverName>.rpc

Remote Procedure Call (RPC) protocol number that the AR System server uses. The RPC protocol number is used for connection to a private server. If you have not configured an RPC number, leave this field blank.

     
arsystem.arservers.<serverName>.useshort

Indication that the BMC Remedy Mid Tier always uses the short name of an AR System server

     
arsystem.arservers.<serverName>.preload

Indication that preloading of the forms has been enabled for this AR System server

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false
arsystem.preference_servers_list

Name of the AR System server designated as a preference server

If you need multiple preference servers to support different departments or business units, you can specify multiple server names. When you enter more than one preference server, the system searches the list until it finds the first server that matches the user name and uses that server as the preference server.

To add or update preference servers, enter the name of each server that you want to designate as a preference server. To add multiple servers, separate each server name with a comma.

Note: A fully qualified server name is not valid in this field.

     
arsystem.authentication_server Server that the mid tier uses to authenticate a user. If an authentication server is specified, the mid tier authenticates with the specified server. The authentication server must already be in the list of mid tier servers on the AR Server Settings page.

If an authentication server is not specified, you can perform the following actions:
  1. Log on with the preference server, if one is specified.
  2. If there is no preference server, log in to the first server listed in the AR Server list.
  3. If that login is not successful, log in to the next server on the list. (A guest login is considered a successful login.)
     
arsystem.arservers_list List of AR System servers that are added to the selected mid tier on the AR Server Settings page      
arsystem.homepage_server

AR System server that contains the home page that you want to open when the user logs on

The home page URL: http://midTierServer:port/contextPath/home

The home page server must be added to the list of mid tier servers in the AR Server Settings page.

The mid tier searches the designated server for the home page. If you have not selected a home page server in the AR System User Preference form, the home page server specified in the AR Server Settings page is used globally. A home page server specified in the AR System User Preferences form takes precedence over the server set in the AR Server Settings page.

The form used for the home page has the following precedence on a specific server:

  1. A form designated in the AR System User Preference form.
  2. The default home form designated in the AR System Administration: Server Information form.
  3. The default home page installed with BMC Remedy AR System.
     
arsystem.plugin_servers_list Name of the AR System server designated as a data visualization module server. You can specify additional servers as backup servers in case the first module server goes down.

To add or update module servers, enter the name of each server you want to designate as a module server. If you are adding more than one server, separate each name with a comma.

Note: A fully qualified server name is not valid in this field.
     
arsystem.show_waiting_cursor

Indication that the wait cursor should be shown

Values are:

  • #mode 0—wait cursor off, content-based caching on
  • #mode 1—wait cursor on, content-based caching off
  • #mode 2 (default)—semi-wait cursor, content-based caching on.
  • #mode 3—wait cursor off, content-based caching off
  • #mode 4—wait cursor on, content-based caching on

Values are:

  • #mode 0—wait cursor off, content-based caching on
  • #mode 1—wait cursor on, content-based caching off
  • #mode 2 (default)—semi-wait cursor, content-based caching on.
  • #mode 3—wait cursor off, content-based caching off
  • #mode 4—wait cursor on, content-based caching on

Values are:

  • #mode 0—wait cursor off, content-based caching on
  • #mode 1—wait cursor on, content-based caching off
  • #mode 2 (default)—semi-wait cursor, content-based caching on.
  • #mode 3—wait cursor off, content-based caching off
  • #mode 4—wait cursor on, content-based caching on
arsystem.log_level

Level of detail for logging information

Note: You can see the pre-load start and end timestamp when you set the log level to Info or Warning. Irrespective of the logging level, mid tier logs the pre-load start and end time.

Values are:

  • Fine—The highest level of detail, including the client's IP address
  • Info—Less detail than Fine, but includes the client's IP address
  • Warning—A moderate level of detail. Warnings plus those errors included in the Severe level are logged.
  • Severe (default)—The lowest level of detail; only server start time and error messages are logged

Values are:

  • Fine—The highest level of detail, including the client's IP address
  • Info—Less detail than Fine, but includes the client's IP address
  • Warning—A moderate level of detail. Warnings plus those errors included in the Severe level are logged.
  • Severe (default)—The lowest level of detail; only server start time and error messages are logged

Values are:

  • Fine—The highest level of detail, including the client's IP address
  • Info—Less detail than Fine, but includes the client's IP address
  • Warning—A moderate level of detail. Warnings plus those errors included in the Severe level are logged.
  • Severe (default)—The lowest level of detail; only server start time and error messages are logged
arsystem.log_viewer

Method by which you want to view the log files

Values are:

  • Console—The log entries are directed to the stderr (System.err) of your servlet engine.
  • File (default)—Data is saved to a file in the specified log directory.

Values are:

  • Console—The log entries are directed to the stderr (System.err) of your servlet engine.
  • File (default)—Data is saved to a file in the specified log directory.

Values are:

  • Console—The log entries are directed to the stderr (System.err) of your servlet engine.
  • File (default)—Data is saved to a file in the specified log directory.
arsystem.log_category

Type of information that should be stored in the log file.

Values are:

  • Reporting—Messages related to reporting
  • Cache—Messages related to definitions, such as forms and active links in the cache
  • Session Management—Messages related to user session construction and expiration, such as logon, logout, or timeout
  • Configuration—Messages related to the config.properties file, such as when it is loaded and changed
  • Flashboards—Messages related to Flashboards
  • Web Services—Messages related to web services
  • Field—Messages related to fields
  • Workflow—Messages related to compilation of workflow (primarily active link actions), such as invalid active links
  • Performance—Messages related to performance, including duration of operations
  • Qualifications and Expressions— Messages related to parsing and compilation of expressions, for example, in active links
  • Servlet—Messages related to servlet handling of http requests, primarily for reporting results of back-channel requests
  • Internal—Internal logging messages
  • ARServer (API/Filter/Database)—Messages related to APIs, filters, and databases. Selecting the ARServer (API/Filter/Database) option, overrides the API logging option and all API logging is redirected to the mid tier log file.
  • Data Visualization Module—Messages related to the data visualization module

Default value: All categories except Flashboards are selected by default.

Values are:

  • Reporting—Messages related to reporting
  • Cache—Messages related to definitions, such as forms and active links in the cache
  • Session Management—Messages related to user session construction and expiration, such as logon, logout, or timeout
  • Configuration—Messages related to the config.properties file, such as when it is loaded and changed
  • Flashboards—Messages related to Flashboards
  • Web Services—Messages related to web services
  • Field—Messages related to fields
  • Workflow—Messages related to compilation of workflow (primarily active link actions), such as invalid active links
  • Performance—Messages related to performance, including duration of operations
  • Qualifications and Expressions—Messages related to parsing and compilation of expressions, for example, in active links
  • Servlet—Messages related to servlet handling of http requests, primarily for reporting results of back-channel requests
  • Internal—Internal logging messages
  • ARServer (API/Filter/Database)—Messages related to APIs, filters, and databases. Selecting the ARServer (API/Filter/Database) option, overrides the API logging option and all API logging is redirected to the mid tier log file.
  • Data Visualization Module—Messages related to the data visualization module

Default value: All categories except Flashboards are selected by default.

Values are:

  • Reporting—Messages related to reporting
  • Cache—Messages related to definitions, such as forms and active links in the cache
  • Session Management—Messages related to user session construction and expiration, such as logon, logout, or timeout
  • Configuration—Messages related to the config.properties file, such as when it is loaded and changed
  • Flashboards—Messages related to Flashboards
  • Web Services—Messages related to web services
  • Field—Messages related to fields
  • Workflow—Messages related to compilation of workflow (primarily active link actions), such as invalid active links
  • Performance—Messages related to performance, including duration of operations
  • Qualifications and Expressions—Messages related to parsing and compilation of expressions, for example, in active links
  • Servlet—Messages related to servlet handling of http requests, primarily for reporting results of back-channel requests
  • Internal—Internal logging messages
  • ARServer (API/Filter/Database)—Messages related to APIs, filters, and databases. Selecting the ARServer (API/Filter/Database) option, overrides the API logging option and all API logging is redirected to the mid tier log file.
  • Data Visualization Module—Messages related to the data visualization module

Default value: All categories except Flashboards are selected by default.

arsystem.log_format Log output, which is generated using the standard Java 1.5 logging API, including Simple and XML formatting. Values are:
  • Simple Text (fastest) (default)—A basic text file for faster performance, it does not include stack trace information except in the case of Severe log messages.
  • Detailed Text (includes class name and method)—A text file containing details such as JAVA class names and methods.
  • XML—A file in XML format.
Values are:
  • Simple Text (fastest) (default)—A basic text file for faster performance, it does not include stack trace information except in the case of Severe log messages.
  • Detailed Text (includes class name and method)—A text file containing details such as JAVA class names and methods.
  • XML—A file in XML format.
Values are:
  • Simple Text (fastest) (default)—A basic text file for faster performance, it does not include stack trace information except in the case of Severe log messages.
  • Detailed Text (includes class name and method)—A text file containing details such as JAVA class names and methods.
  • XML—A file in XML format.
arsystem.log_filename Name of the file with which the log file will be generated Default value: armidtier%g.log  Default value: armidtier%g.log  Default value: armidtier%g.log
arsystem.log_filepath

Directory in which the log files are stored.
To change the log directory, enter the absolute (complete) path for the new directory.

Note: You cannot change the log file name.

Default value: C:\Program Files\BMC Software\ARSystem\midtier\logs Default value: C:\Program Files\BMC Software\ARSystem\midtier\logs Default value: C:\Program Files\BMC Software\ARSystem\midtier\logs
arsystem.log_filesize

Maximum size (in kilobytes) a file can reach before a backup copy is automatically made. When the log file reaches this limit, a backup copy is made with the same file name and an incremental number (for example, armidtierN.log).

Default value: 10240 Default value: 10240 Default value: 10240
arsystem.log_backups Maximum number of backup files that the system will generate when the log file size exceeds the limit specified in the Maximum Log File Size (arsystem.log_filesize) Default value: 10

Default value: 100

Default value: 100

arsystem.log_user User name for which statements are logged

After you enter the user name and save changes, a new log file is started. For log messages displayed on the screen, the filter applies only to new entries. Older entries that existed before the user name was changed will still be displayed on the screen, up to the limit set in the View Logs setting.

If the field is left blank, all logs related to the current session are stored, regardless of who is logged in. You can enter only enter one name in this field.
     
arsystem.pooling_max_connections_per_server

Maximum number of connections in the AR System server JavaAPI connection pooling

Default value: 80 Default value: 80 Default value: 80
arsystem.use_connectionpooling

Indication whether the AR Server connection pooling should be used

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false
arsystem.cache_update_interval

Interval (in seconds) at which the cache information will be automatically updated

Note: For Development cache mode, the value must be 0. For Production cache mode, the value must be greater than 0.

 Default value: 86400  Default value: 86400  Default value: 86400
arsystem.cache_update_needed Indication that the cache is updated automatically. You can still update the cache manually by clicking the Sync / Flush Cache button.


Values are:
  • On (default)—The cache is updated automatically at the interval that you specify in the Definition Change Check Interval field.
  • Off—The cache is not updated automatically.
Values are:
  • On (default)—The cache is updated automatically at the interval that you specify in the Definition Change Check Interval field.
  • Off—The cache is not updated automatically.
Values are:
  • On (default)—The cache is updated automatically at the interval that you specify in the Definition Change Check Interval field.
  • Off—The cache is not updated automatically.
arsystem.crt_working_dir Working directory where the BMC Remedy Mid Tier saves the report definitions. These report definitions are collected by the relevant report engine (Web, AR System, or BOXI/Crystal).

Enter the complete (absolute) path for this directory, for example: ARSystemInstallDir\midtier\reports.

If this directory is not under the web server’s root document directory, you must configure your web server with a virtual directory to point to this directory.
Default value: (Windows) C:\Program Files\BMC Software\ARSystem\midtier\reports Default value: (Windows) C:\Program Files\BMC Software\ARSystem\midtier\reports Default value: (Windows) C:\Program Files\BMC Software\ARSystem\midtier\reports
arsystem.crtXI_location URL prefix, including the host name and port number, if any, that is used to access the mid tier or AR Web ReportViewer on the BOXI or Crystal Reports server

For example, if the URL for the BMC Remedy Mid Tier on the BOXI or Crystal Reports server machine is http://hostName:8080/arsys/, enter http://hostName:8080.

If the context path is not arsys, then include the context path: http://hostName/contextPath or http://hostName:portNumber/contextPath
     
arsystem.ws_anonymous_user User name for an anonymous web service user      
arsystem.ws_anonymous_pwd Password for an anonymous web service user      
arsystem.browser_version_error

Flag that indicates whether browser version error message is on or off

If you use an unsupported browser, you can use this setting to turn the error message on or off.

Values are:

  •  On (default)
  •  Off

Values are:

  •  On (default)
  •  Off

Values are:

  •  On (default)
  •  Off
arsystem.authenticator

Fully qualified class name of the login authentication module to be used, such as DefaultAuthentication or AtriumSSOAuthenticator

Default value: com.remedy.arsys.session.DefaultAuthenticator Default value: com.remedy.arsys.session.DefaultAuthenticator Default value: com.remedy.arsys.session.DefaultAuthenticator
arsystem.authenticator.sso.enckey Encryption key, if SSO Authentication is used      
ardev.webwriter.comments

Comments that are added to the generated HTML that is cached by the mid tier to make the workflow debugger output more readable

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false
ardev.webwriter.whitespace

White space that is added to comments in the generated HTML that is cached by mid tier to make the workflow debugger output more readable

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false
ardev.webwriter.indent 

Indentation that is added to comments in the generated HTML that is cached by mid tier to make workflow debugger output more readable

Values are:

  •  0
  •  2 (default)

Values are:

  •  0
  •  2 (default)

Values are:

  •  0
  •  2 (default)
ardev.jswriter.comments

Comments that are added in the generated JS that is cached by mid tier to make workflow debugger output more readable

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false
ardev.jswriter.whitespace

White space that is added in the generated JS that is cached by mid tier to make workflow debugger output more readable

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false
ardev.jswriter.indent

Indentation that is added in the generated JS that is cached by mid tier to make workflow debugger output more readable

Values are:

  • 0
  • 2 (default)

Values are:

  • 0
  • 2 (default)

Values are:

  • 0
  • 2 (default)
ardev.allow_unconfigured_servers

Indication that server information for an AR System server that is not configured in mid tier can be retrieved

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false
arsystem.js_profile

Indication that the javascript generated from active links should be profiled and shown in the workflow logs

Values are:

  • true
  • false (default)

Values are:

  • true
  • false (default)

Values are:

  • true
  • false (default)
arsystem.image.spinnerup Name of the image from resources folder to use as the UP spinner for an integer field Default value: mt_sprites.gif Default value: mt_sprites.gif Default value: mt_sprites.gif
arsystem.image.spinnerdown  Name of the image from resources folder to use as the DOWN spinner for an integer field Default value: mt_sprites.gif Default value: mt_sprites.gif Default value: mt_sprites.gif
arsystem.image.diary Name of the image from resources folder to use as an icon for a diary field Default value: field_diary_empty.gif Default value: field_diary_empty.gif Default value: field_diary_empty.gif
arsystem.image.calendar Name of the image from resources folder to use as an icon for a calendar Default value: mt_sprites.gif Default value: mt_sprites.gif Default value: mt_sprites.gif
arsystem.image.currency Name of the image from resources folder to use as an icon for a currency field Default value: mt_sprites.gif Default value: mt_sprites.gif Default value: mt_sprites.gif
arsystem.image.menu Name of the image from resources folder to use as an icon for a menu Default value: mt_sprites.gif Default value: mt_sprites.gif Default value: mt_sprites.gif
arsystem.image.text Name of the image from resources folder to use as an icon for a character field Default value: mt_sprites.gif Default value: mt_sprites.gif Default value: mt_sprites.gif
arsystem.image.time Name of the image from resources folder to use as an icon for a time field Default value: mt_sprites.gif Default value: mt_sprites.gif Default value: mt_sprites.gif
arsystem.image.tablechunkleft Name of the image from resources folder to use as an icon for a left chunk image in a table field Default value: chunking_sprite.png Default value: chunking_sprite.png Default value: chunking_sprite.png
arsystem.image.tablechunkdown Name of the image from resources folder to use as an icon for a down chunk image in a table field Default value: menu_down.gif Default value: menu_down.gif Default value: menu_down.gif
arsystem.image.tablechunkright

Name of the image from resources folder to use as an icon for a right chunk image in a table field

Default value: chunking_sprite.png Default value: chunking_sprite.png Default value: chunking_sprite.png
arsystem.image.open Name of the image from resources folder to use as an icon for a file upload button Default value: mt_sprites.gif Default value: mt_sprites.gif Default value: mt_sprites.gif
arsystem.image.edit Name of the image from resources folder to use as an icon for an edit button Default value: field_edit.gif Default value: field_edit.gif Default value: field_edit.gif
arsystem.image.rtf

Name of the image from resources folder to use as an icon for an RTF button

Default value: field_rtf.gif Default value: field_rtf.gif Default value: field_rtf.gif
arsystem.flash.image.spinnerup Name of the image from resources folder to show UP spinner for an integer field in flashboards Default value: spinner_up.gif Default value: spinner_up.gif Default value: spinner_up.gif
arsystem.flash.image.spinnerdown Name of the image from resources folder to show DOWN spinner for an integer field in flashboards Default value: spinner_down.gif Default value: spinner_down.gif Default value: spinner_down.gif
arsystem.flash.image.diary Name of the image from resources folder to be shown as an icon for a diary field in flashboards Default value: field_diary_empty.gif Default value: field_diary_empty.gif Default value: field_diary_empty.gif
arsystem.flash.image.calendar Name of the image from resources folder to be shown as an icon for a calendar in flashboards Default value: field_calender.gif Default value: field_calender.gif Default value: field_calender.gif
arsystem.flash.image.currency Name of the image from resources folder to be shown as an icon for a currency field in flashboards Default value: field_currency.gif Default value: field_currency.gif Default value: field_currency.gif
arsystem.flash.image.menu Name of the image from resources folder to be shown as an icon for a menu in flashboards Default value: field_menu.gif Default value: field_menu.gif Default value: field_menu.gif
arsystem.flash.image.text

Name of the image from resources folder to be shown as an icon for a character field in flashboards

Default value: field_text.gif Default value: field_text.gif Default value: field_text.gif
arsystem.flash.image.time Name of the image from resources folder to be shown as an icon for a time field in flashboards Default value: field_time.gif Default value: field_time.gif Default value: field_time.gif
arsystem.flash.image.tablechunkleft Name of the image from resources folder to be shown as an icon for left chunk image in a table field in flashboards Default value: chunking_sprite.png Default value: chunking_sprite.png Default value: chunking_sprite.png
arsystem.flash.image.tablechunkdown Name of the image from resources folder to be shown as an icon for down chunk image in a table field in flashboards Default value: menu_down.gif Default value: menu_down.gif Default value: menu_down.gif
arsystem.flash.image.tablechunkright Name of the image from resources folder to be shown as an icon for right chunk image in a table field in flashboards Default value: chunking_sprite.png Default value: chunking_sprite.png Default value: chunking_sprite.png
arsystem.flash.image.open Name of the image from resources folder to be shown as an icon for file upload button in flashboards Default value: field_open.gif Default value: field_open.gif Default value: field_open.gif
arsystem.scale_factor_X  Amount of space to be left for setting margins in table cells Default value: 1.0 Default value: 1.0 Default value: 1.0
arsystem.scale_factor_Y  Amount of space to be left for setting margins in table cells Default value: 1.0 Default value: 1.0 Default value: 1.0
arsystem.enableHttpTrace

Flag that enables recording of an http trace by a web server for every request in mid tier

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false
arsystem.resource_expiry_interval Time limit (in seconds) for which resources (such as images, .css files, and JavaScript files) can be used

If you close a form and open it again within the specified expiry time, the image is cached and is not downloaded again. This helps increase the performance of mid tier.

For security guidelines see, General security guidelines..

Default value: 86400 Default value: 86400 Default value: 86400
arsystem.formhtmljs_expiry_interval Time limit (in seconds) for which a form's generated html and JS data can be used

If you close a form and open it again within the specified expiry time, the html and JS data is cached and is not downloaded again. This helps increase the performance of mid tier.
Default value: 86400 Default value: 86400 Default value: 86400
arsystem.enableContentCompression

Flag that enables content compression for userdata.js and AppList.html. This property helps improve the performance of mid tier especially when a large amount of data returned by these files.


Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false

The arsystem.enableContentCompression and arsystem.enableBackChannelCompression properties have been replaced by arsystem.compression_index.

arsystem.enableBackChannelCompression Flag that enables the content compression for the html and JS data returned from the backchannel calls. This property helps improve mid tier performance when a large amount of data is returned.


Values are:
  • true (default)
  • false
Values are:
  • true (default)
  • false
arsystem.compression_index

Property to handle Backchannel and Metadata (content) compression

See arsystem.enableContentCompression

and

arsystem.enableBackChannelCompression

See arsystem.enableContentCompression

and

arsystem.enableBackChannelCompression

Values are:

  • 0—The HTTP response will be forced as uncompressed.
  • 1 (default)—The HTTP response will be forced to be compressed, except for small response sizes.
  • 2—The HTTP response will be compressed only if the HTTP request has the header 'Accept-Encoding' as gzip.
arsystem.prefer_native_views

Default view, standard or web view, for the view type selection

Note: This setting is evaluated when the system progresses through the view selection algorithm.

If no view is specified and the Prefer Standard/Windows Views check box is:

  • true—The browser displays the standard view of the form.
  • false (default)—The browser displays the web view of the form, if one is available. If no web view is available, the standard view is displayed.

If no view is specified and the Prefer Standard/Windows Views check box is:

  • true—The browser displays the standard view of the form.
  • false (default)—The browser displays the web view of the form, if one is available. If no web view is available, the standard view is displayed.

If no view is specified and the Prefer Standard/Windows Views check box is:

  • true—The browser displays the standard view of the form.
  • false (default)—The browser displays the web view of the form, if one is available. If no web view is available, the standard view is displayed.
arsystem.ehcache.overflowToDisk Flag that indicates whether the mid tier cache persists items to disk so that they survive between JVM restarts

Note: If you enable this setting, BMC recommends that you disable the arsystem.ehcache.overflowToDiskTemp setting to avoid possible duplication of cache items on disk when mid tier is running.


Values are:
  • true (default)
  • false
Values are:
  • true (default)
  • false
Values are:
  • true (default)
  • false
arsystem.ehcache.overflowToDiskTemp

Flag that indicates whether the mid tier cache can overflow cache items temporarily to disk

These cache items do not survive between JVM restarts. To maintain cache items between JVM restarts, set the value of the arsystem.ehcache.overflowToDisk property to true and set the value of this property  to false.

Note: Setting this property to True might create duplicate cache items.

Values are:

  • true
  • false (default)

Values are:

  • true
  • false (default)

Values are:

  • true
  • false (default)
arsystem.ehcache.maxElementsOnDisk Maximum number of objects to be kept in the mid tier cache's disk storage Default value: 2147483647 Default value: 2147483647 Default value: 2147483647
arsystem.ehcache.diskcache.maxElementsInMemory Maximum number of objects to be kept in memory for the disk cache component of the mid tier cache. When the number of total objects in the disk cache goes beyond this limit, these objects are stored  on the disk. Default value: 1 Default value: 1 Default value: 1
arsystem.ehcache.memoryStoreEvictionPolicy Policy with which objects are swapped between memory and disk Default value: LRU Default value: LRU Default value: LRU
arsystem.ehcache.midTierCacheDir Indication that when the arsystem.ehcache.midTierCacheDir setting is blank, the default cache for BMC Remedy Mid Tier is the mid tier installation directory or cache.      
arsystem.ehcache.midTierCacheTempDir Indication that when the arsystem.ehcache.midTierCacheTempDir setting is blank, the default temporary cache for BMC Remedy Mid Tier is the mid tier installation directory or cache.      
arsystem.ehcache.referenceMaxElementsInMemory

Default maximum elements in the memory

You can use this property to override the arsystem.ehcache.maxElementsInMemory setting.

 Default value: 1250  Default value: 1250  Default value: 1250
arsystem.ehcache.referenceMaxElementsInMemoryWeight.formImages Default maximum element weight for form images cache

To get the exact number of objects in the memory, you must multiply the value of this setting with the value of the arsystem.ehcache.referenceMaxElementsInMemory setting.
Default value: 0.104 Default value: 0.104 Default value: 0.104
arsystem.ehcache.referenceMaxElementsInMemoryWeight.activeLinks Default maximum  element weight for activelinks cache

To get the exact number of objects in the memory, you must multiply the value of this setting with the value of the arsystem.ehcache.referenceMaxElementsInMemory setting.
Default value: 4.904 Default value: 4.904 Default value: 4.904
arsystem.ehcache.referenceMaxElementsInMemoryWeight.groups Default maximum element weight for groups cache

To get the exact number of objects in the memory, you must multiply the value of this setting with the value of the arsystem.ehcache.referenceMaxElementsInMemory setting.
Default value: 0.025 Default value: 0.025 Default value: 0.025
arsystem.ehcache.referenceMaxElementsInMemoryWeight.roles Default maximum element weight for roles cache

To get the exact number of objects in the memory, you must multiply the value of this setting with the value of the arsystem.ehcache.referenceMaxElementsInMemory setting.
Default value: 0.036 Default value: 0.036 Default value: 0.036
arsystem.ehcache.referenceMaxElementsInMemoryWeight.js Default maximum element weight for JS cache

To get the exact number of objects in the memory, you must multiply the value of this setting with the value of the arsystem.ehcache.referenceMaxElementsInMemory setting.
Default value: 0.195 Default value: 0.195 Default value: 0.195
arsystem.ehcache.referenceMaxElementsInMemoryWeight.displayedFields Default maximum element weight for displayed fields cache

To get the exact number of objects in the memory, you must multiply the value of this setting with the value of the arsystem.ehcache.referenceMaxElementsInMemory setting.
Default value: 0.157 Default value: 0.157 Default value: 0.157
arsystem.ehcache.referenceMaxElementsInMemoryWeight.fieldMaps Default maximum element weight for fieldmaps cache

To get the exact number of objects in the memory, you must multiply the value of this setting with the value of the arsystem.ehcache.referenceMaxElementsInMemory setting.
Default value: 0.323 Default value: 0.323 Default value: 0.323
arsystem.ehcache.referenceMaxElementsInMemoryWeight.sysdata Default maximum element weight for sysdata cache

To get the exact number of objects in the memory, you must multiply the value of this setting with the value of the arsystem.ehcache.referenceMaxElementsInMemory setting.
Default value: 1.202 Default value: 1.202 Default value: 1.202
arsystem.ehcache.referenceMaxElementsInMemoryWeight.compiledForms Default maximum element weight for compiled forms cache

To get the exact number of objects in the memory, you must multiply the value of this setting with the value of the arsystem.ehcache.referenceMaxElementsInMemory setting.
Default value: 1.14 Default value: 1.14 Default value: 1.14
arsystem.ehcache.referenceMaxElementsInMemoryWeight.forms Default maximum element weight for forms cache

To get the exact number of objects in the memory, you must multiply the value of this setting with the value of the arsystem.ehcache.referenceMaxElementsInMemory setting.
Default value: 0.4 Default value: 0.4 Default value: 0.4
arsystem.ehcache.referenceMaxElementsInMemoryWeight.html Default maximum element weight for html cache

To get the exact number of objects in the memory, you must multiply the value of this setting with the value of the arsystem.ehcache.referenceMaxElementsInMemory setting.
Default value: 0.195 Default value: 0.195 Default value: 0.195
arsystem.ehcache.referenceMaxElementsInMemoryWeight.formFields Default maximum element weight for form fields images cache

To get the exact number of objects in the memory, you must multiply the value of this setting with the value of the arsystem.ehcache.referenceMaxElementsInMemory setting.
Default value: 8.577 Default value: 8.577 Default value: 8.577
arsystem.ehcache.referenceMaxElementsInMemoryWeight.sharedResources Default maximum element weight for shared resources cache

To get the exact number of objects in the memory, you must multiply the value of this setting with the value of the arsystem.ehcache.referenceMaxElementsInMemory setting.
Default value: 0.1 Default value: 0.1 Default value: 0.1
arsystem.ehcache.referenceMaxElementsInMemoryWeight.syncRelationships Default maximum element weight for sync relationships cache

To get the exact number of objects in the memory, you must multiply the value of this setting with the value of the arsystem.ehcache.referenceMaxElementsInMemory setting.
 Default value: 0.4  Default value: 0.4  Default value: 0.4
arsystem.ehcache.referenceMaxElementsInMemoryWeight.actorViews Default maximum element weight for actor view cache

To get the exact number of objects in the memory, you must multiply the value of this setting with the value of the arsystem.ehcache.referenceMaxElementsInMemory setting.
Default value: 0.32 Default value: 0.32 Default value: 0.32
arsystem.ehcache.referenceMaxElementsInMemoryWeight.actorViewsMapping Default maximum element weight for actor views mapping cache

To get the exact number of objects in the memory, you must multiply the value of this setting with the value of the arsystem.ehcache.referenceMaxElementsInMemory setting.
Default value: 0.32 Default value: 0.32 Default value: 0.32
arsystem.ehcache.peerListener.scheme

Replication scheme with which the selected listeners interact. Each peer provider has a scheme name that  can be used by caches to specify a replication type.

Note: This setting is used by ehCache internally.

Values are:

  • RMI (default)
  • JMS
  • Jgroups

Values are:

  • RMI (default)
  • JMS
  • Jgroups

Values are:

  • RMI (default)
  • JMS
  • Jgroups
arsystem.ehcache.enableStats

Flag that indicates whether the cache statistics records cache hits and misses

Values are:

  • true
  • false (default)
Values are:
  • true
  • false (default)
Values are:
  • true
  • false (default)
arsystem.enable_Animation Flag that indicates whether animation in Javascript should be enabled. This applies to animations, such as open dialog and flashboard.


Values are:
  • true (default)
  • false
Values are:
  • true (default)
  • false
Values are:
  • true (default)
  • false
arsystem.xmlhttp.get Flag that indicates whether the AJAX calls made within the Backchannel requests use the http GET or POST method while sending requests to BMC Remedy Mid Tier. For security guidelines see, General security guidelines.


Values are:
  • true (default)—Requests are sent by using the GET method
  • false—Requests are sent by using the POST method
Values are:
  • true (default)—Requests are sent by using the GET method
  • false—Requests are sent by using the POST method
Values are:
  • true (default)—Requests are sent by using the GET method
  • false—Requests are sent by using the POST method
arsystem.windowiis.installed Flag that indicates whether mid tier is running on the IIS server. This setting is used to display the information on the configuration overview page. Values are:
  • true
  • false (default)
Values are:
  • true
  • false (default)
Values are:
  • true
  • false (default)
flashboards.showgraphinflash

Indication that charts are drawn by.using either Flash (interactive) or JFreeChart (image) in Flashboards

Values are:

  • 0—use image-based Flashboard version by default
  • 1 (default)—use Adobe Flash Flashboard version by default

Values are:

  • 0—use image-based Flashboard version by default
  • 1 (default)—use Adobe Flash Flashboard version by default

Values are:

  • 0—use image-based Flashboard version by default
  • 1 (default)—use Adobe Flash Flashboard version by default
flashboards.min_flex_width Minimum width of a chart in Flashboards Default value: 260 Default value: 260 Default value: 260
flashboards.min_flex_height Minimum height of a chart in Flashboards Default value: 200 Default value: 200 Default value: 200
arsystem.searches.maxAllowed Maximum number of search qualifications that can be stored for a user Default value: 90 Default value: 90 Default value: 90
arsystem.enableMidTierPerfMBean

Flag that indicates whether the mid tier performance Mbean is deployed on startup and whether mid tier can provide additional monitoring parameters through JMX

Values are:

  • true
  • false (default)

Values are:

  • true
  • false (default)

Values are:

  • true
  • false (default)
arsystem.max_number_of_prefetch_thread Maximum number of threads spawned during the preload operation. This parameter is per AR System server. Default value: 4 Default value: 4 Default value: 4
arsystem.response.hostip Flag that indicates whether the ARRESPONSEHOSTIP header is added to every response that goes out from the mid tier Values are:
  • true—Adds the header to every response, with the value as client IP address. This header can be used in load balancer or other proxies to create rules.
  • false (default)—Does not add the header.
Values are:
  • true—Adds the header to every response, with the value as client IP address. This header can be used in load balancer or other proxies to create rules.
  • false (default)—Does not add the header.
Values are:
  • true—Adds the header to every response, with the value as client IP address. This header can be used in load balancer or other proxies to create rules.
  • false (default)—Does not add the header.
arsystem.allow.returnback.url Flag that indicates whether direct access URL through LoginServlet is allowed. For security guidelines see, General security guidelines.

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false
arsystem.daemonthread_priority

Priority for the daemon threads spawned from BMC Remedy Mid Tier for background threads, such as preload and synch.

Valid values are 1(lowest) to 10(highest).

Default value: 4 Default value: 4 Default value: 4
arsystem.serverinfo.alertschema.update.interval

Time interval to verify whether the server information cached in mid tier is considered old. If this value is reached or exceeded, the server information is recached.

Default value: 604800 Default value: 604800 Default value: 604800
arsystem.plugin_securitycheck Flag that indicates whether the cross-site script attack detection should be checked for plugins

Values are:

  • true
  • false (default)

Values are:

  • true
  • false (default)

Values are:

  • true
  • false (default)
arsystem.flash.detect_flashplayer

Flag that indicates whether the validation for the flash plugin in the browser should be performed on the login page

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false
arsystem.maxRetrieveForAutoCompleteMenu Maximum number of items returned from a menu expand query Default value: 300 Default value: 300 Default value: 300
arsystem.autoCompleteTypingTimeout Timeout value for the auto complete functionality after which the auto complete menu will disappear Default value: 400 Default value: 400 Default value: 400
arsystem.min_entries_for_streaming Minimum number of entries retrieved in a native report after which the information is transferred to the browser Default value: 1000 Default value: 1000 Default value: 1000
arsystem.flash.enable_ui_rendering

Flag that indicates whether the HTML user interface should be rendered by using flash objects or simple HTML and images

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false
arsystem.emit_X_UA_compatible_mode

Flag that indicates whether to emit compatible mode for browsers

Values are:

  • true (default)
  • false

Property to set the document mode for the BMC Remedy Mid Tier forms or pages.

Values are:

  • Edge (default)—The browser works at the highest document standard allowed.
  • True—Carried over from 8.1 in the case of an upgrade, but functionally same as Edge.
  • 11—The browser is forced to work at IE11 standard.
  • 10—The browser is forced to work at IE10 standard.
  • 9—The browser is forced to work at IE9 standard.
  • 8—The browser is forced to work at IE8 standard.

Note: This property is exclusively used for Internet Explorer.

arsystem.nativereport.onscreen_max_entries Maximum number of entries that will be displayed on the screen for native reports Default value: 2000 Default value: 2000 Default value: 2000
arsystem.FileExport_max_entries Maximum number of entries that will be displayed for native reports while exporting to a file Default value: 2000 Default value: 2000 Default value: 2000
arsystem.webreport.onscreen_max_entries

Maximum number of entries that will be displayed on the screen for web (BIRT) reports

Default value: 2000 Default value: 2000 Default value: 2000
arsystem.objectlist

Flag that indicates whether the object list is enabled on mid tier

Note: When set to true, ensure that the corresponding form to display object the list is imported on the AR System server.

Values are:

  • true
  • false (default)

Values are:

  • true
  • false (default)

Values are:

  • true
  • false (default)
arsystem.enableSkins

Flag that indicates whether skins are enabled on the mid tier

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false
arsystem.inclusion_goto_urls

Comma-separated list of URLs that are allowed in the goto request parameter of LoginServlet and LogoutServlet so that the user is automatically redirected to the specified URL. For more information, see Adding inclusion list for Mid Tier. For security guidelines see, General security guidelines.

N/A    
arsystem.myreport.report_cache_limit

Maximum number of reports that will be saved for quick reports

Default value: 20 Default value: 20 Default value: 20
arsystem.ehcache.midTierBackupCacheDir

Absolute path of the folder that contains the good copy of the backed up cache

     
arsystem.ehcache.midTierBackupCacheEnabled

Flag that indicates whether mid tier backup cache is enabled

N/A

Values are:

  • true
  • false (default)

Values are:

  • true
  • false (default)
arsystem.cache_removehtml_imagefailure

Property to optionally disallow form HTML generation if images cannot be retrieved during caching due to error condition from AR System server.

Warning: Setting this option can disallow HTML generation on forms where Image reference objects have been removed yet Fields still retain references to image names which Dev Studio allows.

N/A

Values are:

  • true
  • false (default)

Values are:

  • true
  • false (default)
arsystem.securitytoken_enable

Flag that indicates whether CSRF security token is enabled. For security guidelines see, General security guidelines.

N/A

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false
arsystem.securitytoken_size

Property to set CSRF token size. For security guidelines see, General security guidelines.

N/A

Default value: 32

Default value: 32

arsystem.antixss_enable

Flag to enable security against cross-site scripting vulnerabilities. For security guidelines see, General security guidelines .

N/A

Values are:

  • true (default)
  • false

Values are:

  • true (default)
  • false
arsystem.inline.cacheid_update

Flag that indicates whether loading inline form will trigger one extra back channel call to get the current cacheID

N/A

Values are:

  • true
  • false (default)

Values are:

  • true
  • false (default)

arsystem.sync_in_cluster

Indicates whether or not you want the Sync Cache process to run at the same time on a group of Mid Tiers to allow users to see changes from Sync Cache on any Mid Tier in the group without clearing the browser cache.

Note: A 'group of Mid Tiers' is defined as any Mid Tier that shares a common system clock time and Definition Change Check Interval value.

N/A

Values are:

  • OnEnables periodic Sync Cache across multiple Mid Tiers. It does not require Mid Tiers to be in a clustered deployment. It is aimed at a group of Mid Tiers in the same deployment.
  • Off (default)Sync Cache will run at the interval specified on each individual Mid Tier in the Definition Change Check Interval setting. This will impact when users see changes in their browsers automatically after a Sync Cache.

Values are:

  • OnEnables periodic Sync Cache across multiple Mid Tiers. It does not require Mid Tiers to be in a clustered deployment. It is aimed at a group of Mid Tiers in the same deployment.
  • Off (default)Sync Cache will run at the interval specified on each individual Mid Tier in the Definition Change Check Interval setting. This will impact when users see changes in their browsers automatically after a Sync Cache.
arsystem.flash.enable_for_globals

Property to enable Flash Storage for Global Fields

Note: Use this property only in special circumstance when local storage has problems.

N/A N/A

Values are:

  • true
  • false (default)
arsystem.webreport.onscreen_warning_enable

Flag that indicates whether warning message will be shown if the number of records returned by report query is greater than arsystem.webreport.onscreen_max_entries

N/A N/A

Values are:

  • true
  • false (default)
arsystem.compatibility_view

Property to set the browser compatibility mode

Values are:

  • true
  • false
N/A

N/A

The arsystem.compatibility_view property has been replaced by arsystem.display_IE_compatibility_view_alert.

arsystem.display_IE_compatibility_view_alert

Property to temporarily turn off the compatibility view alert

Note: For more information about compatibility view alert property, see FAQs and additional resources.

N/A N/A

Values are:

  • true (default)
  • false
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Comments

  1. Jason Miller

    I am having a hard time figuring out how 'arsystem.inclusion_goto_urls' is used.

    There is some discussion here: https://communities.bmc.com/message/464150#415095

    There is also a discussion about the goto action and LogoutServlet here: https://communities.bmc.com/message/476023#476023

    Does a URL have to specified  as a goto_url now to be using with /servlet/LogoutServlet and the goto action?

     

    Oct 06, 2014 11:57
    1. Prachi Kalyani

      Hello Jason,

      Thank you for your comment. The arsystem.inclusion_goto_urls property is a Security enhancement to redirect to the specified URL when you log out of the mid tier. For more information on this property, see Adding inclusion list for Mid Tier.

      Hope that helps!

      Thanks,

      Prachi

      Oct 28, 2014 05:56
  2. Andreas Mitterdorfer

    I do not find the arsystem.ehcache.midTierBackupCacheDir parameter documented? Remedy on Demand docu has it along with addional information on backing up midtier cache which i also cannot find in 8.1 docu.

    Please see https://docs.bmc.com/docs/display/public/ars201401/Backing%20up%20the%20mid%20tier%20cache#Backingupthemidtiercache-Toverifywhetherthecacheisintact for comparison.

    Oct 29, 2014 09:58
    1. Prachi Kalyani

      Hello Andreas,

      Thank you for bringing this to our notice. I have updated the documentation.

      Thanks,

      Prachi

      Oct 30, 2014 02:03
  3. Jason Miller

    In both of our 8.1 SP2 Mid Tiers arsystem.emit_X_UA_compatible_mode is set to 'Edge'

    arsystem.emit_X_UA_compatible_mode=Edge

    The documentation only says true/false.  It would be really nice to have a little more detail regarding what it means to emit compatible mode.  Will this override an browser's compatible mode setting?  What browsers does this have an effect on?

    Also arsystem.compatibility_view is not documented.  By changing this from true to false I was able to get the desired affect but it would be nice to have documentation about what it is meant to do.  https://communities.bmc.com/message/485866#485866

    Nov 07, 2014 06:27
    1. Prachi Kalyani

      Hello Jason,

      Thank you for your comment. The concerned writer is working on this issue.

      Thanks,

      Prachi

      Nov 11, 2014 04:08
      1. Sujata Pawar

        Hello Jason,

        Thank you for your comment. We will be updating this topic shortly.

        In the meantime, please see the following information:

        The arsystem.emit_X_UA_compatible_mode property is used to set the document mode for the BMC Remedy Mid Tier forms or pages. When you upgrade to AR System 8.1 Service Pack 1 and Service Pack 2, the valid values to set this property are Edge, True (carried over from 8.1 in the case of an upgrade, but functionally same as Edge), 11, 10, 9, and 8.

        When you set the value of the property to Edge, the browser works at the highest document standard allowed. When you set the value of arsystem.emit_X_UA_compatible_mode to 9, IE 8 works at the highest standard it is capable of that is, IE8 standard. IE 9 will work at the highest standard is it is capable of that is, IE9 standard. But, IE10 and IE11 are forced to work at a lower standard (in this case, IE9 standard) than that they are capable of.

        This might be necessary if a mid tier plugin is not working correctly with a browser standard. For example, the 7.6.04 Service Pack 2 SRM DVF plugin might not work correctly with IE10. If you set the value of the arsystem.emit_X_UA_compatible_mode to 8, IE10 is indicated to work at an IE8 standard, thus rendering the contents of the plugin correctly.This property is exclusively used for Internet Explorer.

        The arsystem.compatibility_view property is used to set the browser compatibility mode. This property is not the same as arsystem.emit_X_UA_compatible_mode. In AR System 8.1 Service Pack 1 and Service Pack 2, the arsystem.compatibility_view property is replaced by arsystem.display_IE_compatibility_view_alert. The valid values to set this property are True or False.

        For more information about compatibility view alert property, see FAQs and additional resources.

        Regards,

        Sujata

        Dec 29, 2014 03:56
  4. Andre Lhoest

    Hi,

    one question here: how does the paramater arsystem.inclusion_attachment_extensions relate to the new tab attachment security on the server information tab?

    It seems pretty much to do the same. The only difference I see at first glance is User Tool vs. MidTier.

    Kind regards,

    André

    Dec 04, 2014 07:53
    1. Prachi Kalyani

      Hello Andre,

      Thank you for your comment. I will verify this with the concerned SME and get back to you.

      Thanks,

      Prachi

      Dec 19, 2014 01:32
      1. Sujata Pawar

        Hello Andre,

        The arsystem.inclusion_attachment_extensions parameter on the mid tier provides only one option that is a list of allowed file extensions for attachments, while under Attachment Security there are three different options to restrict file extensions for attachments. You can use one of the following three options on the Attachment Security tab:

        • Allow all attachments
        • Allow attachments with following extensions: Comma-separated list of all file extensions that are allowed for attachments
        • Disallow attachments with following extensions: Comma-separated list of all file extensions that are not allowed for attachments

        BMC recommends to use the Attachment Security feature on the AR System server to restrict the file extensions allowed for attachments. Using both, the arsystem.inclusion_attachment_extensions parameter on the mid tier and Attachment security feature, might lead to conflicts.

        Thanks,
        Sujata

        Dec 29, 2014 04:10
  5. Vaclav Kucera

    Hi,

    could you add arsystem.webreport.onscreen_warning_enable parameter description?

    Is it related to arsystem.webreport.onscreen_max_entries?

    Thanks,

    Vaclav

    Jan 23, 2015 01:33
    1. Sujata Pawar

      Hello Vaclav,

      Thank you for your comment. I will verify this with the concerned SME and get back to you as soon as possible.

      Regards,

      Sujata

       

      Jan 27, 2015 05:46
      1. Sujata Pawar

        Hello Vaclav,

        Thank you for pointing out the issue with the content. We have updated the topic with your feedback.

        Yes, the arsystem.webreport.onscreen_warning_enable parameter is related to the arsystem.webreport.onscreen_max_entries parameter. When enabled, a warning message will be shown if the number of records returned by report query is greater than the value set for the arsystem.webreport.onscreen_max_entries parameter.

        Regards,

        Sujata

        Feb 16, 2015 12:59
  6. Marek Ceizel

    Hello together,

    Please, is there some parameter that will turn off displaying of the timeout time in the Status bar ?

    thanks
    Marek

    Jun 03, 2016 08:15
    1. Poonam Morti

      Hi Marek,

      I will check this with the SME and get back to you.

      Thanks,

      Poonam

      Jun 06, 2016 01:16
  7. Anagha Deshpande

    Hello Marek,

    It is not possible to turn off Displaying Time out Time in the status bar.

    If you have a specific requirement to turn off this setting, please contact BMC Customer Support to log a formal ticket on this issue. Click here to contact BMC Support.


    Regards,

    Anagha

     

     

    Jun 07, 2016 11:27
    1. Marek Ceizel

      Hello Anagha,

      Thanks a lot for the effort from you side. I thought there will be no parameter for this. We solved that with custom .js which overwrites the ClientCore.js updateSessionTimeoutStatus function like this :

      function updateSessionTimeoutStatus(amt) {
          window.status = windowStatus;
       }

      Best Regards,
      Marek

      Jun 08, 2016 12:55
  8. Surendra Yerra

    Hi All,

     We haven't done any changes, but still the Session time out value in the status bar is not displaying. Any particular property need to be checked in config.properties file 

    Aug 17, 2016 10:03
    1. Poonam Morti

      Hi Surendra,

      I will check this with the SME and get back to you.

      Thanks,

      Poonam

      Aug 18, 2016 12:10
      1. Anagha Deshpande

        Hello Surendra,

        Apologies for the delayed response. 

        The session timeout is displayed only in Internet Explorer.
        Select Toolbar > Status bar to display session time out value in the status bar of the browser. You need not change any property in the config.properties file.

        Regards,

        Anagha

        Jun 26, 2017 11:51
  9. Roberto Perez

    Hi

    Please, is there some parameter that returns IP and Hostname of login and Logout of user from Midtier access ?

    Thanks

    Jan 07, 2019 03:38
    1. Anagha Deshpande

      Hello Roberto,

      We are checking your query. We will respond shortly.

      Regards,

      Anagha

      Jan 07, 2019 09:58
      1. Anagha Deshpande

        Hello Roberto,

        The arsystem.response.hostip parameter returns IP address and host name of the login and logout user. This parameter is documented in the same topic.

        Regards,

        Anagha

        Jan 08, 2019 09:12