This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Setting server logging options

Use the Server Events tab to select the server activities to log.

When you select specific server events, those events are logged in to the Server Events form, thereby making server-related changes available to workflow and API programs. For information about the Server Events form, viewing recorded server events, and using server events in workflow, see Capturing server events for workflow or API calls.

To set options for server events

  1. In a browser, open the AR System Administration Console, and click System > General > Server Information.
    The AR System Administration: Server Information form appears.
  2. Click the Server Events tab.

    AR System Administration: Server Information form -- Server Events tab
    (Click the image to expand it.)
  3. Edit the options, as needed:

    Server Events tab fields
    Area name Field Name Description
    Server Events Form Specifies the name of the form populated with information about specific server events. BMC Remedy AR System automatically generates this form, and the form is defined from a unique combination of BMC Remedy AR System reserved fields. Only one Server Events form per server is allowed. The default name is Server Events; you can rename the form, as needed.
    Server Event Type Server Cache Changes

    Determines the objects for which changes are recorded in the Server Events form. Select the check box next to any of the following events to log changes to these objects:

    • Active Link
    • Container
    • Escalation
    • Field
    • Filter
    • Import
    • Menu
    • Form
    • View
    User/Group Changes Determines whether to log additions, modifications, or deletions to Users or Groups in the User or Group form, or any user or group changes using the access control utilities arcache and arreload. Changes are recorded in the Server Events form.
    Server Setting Changes Determines whether an entry is created in the Server Events form as a result of an ARSetServerInfo call.
    Archive Determines whether an entry is created in the Server Events form as a result of archiving data to an archive form.
    Server Group Actions Determines whether an entry is created in the Server Events form as a result of server group activities.
  4. Click Apply.

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