This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Setting database options

Use the Database tab to view and configure information about the database that you are using.

To display and update information about the database

  1. In a browser, open the AR System Administration Console, and click System > General > Server Information.
    The AR System Administration: Server Information form appears.
  2. Click the Database tab.

    AR System Administration: Server Information form — Database tab
    (Click the image to expand it.)

    The information displayed on this tab varies depending on the relational database you have installed.
  3. Edit the options, as needed:

    Database tab fields

    Field Name Description
    Database Type Displays the type of database that the AR System server is using.
    Database Home (UNIX only) Displays the directory path of the underlying database that the AR System server is using.
    Database Name Displays the name of the database created for AR System in the underlying database server.
    Database Version Displays the version of the database that the AR System server is using.
    Database User Name Displays the user name that BMC Remedy AR System uses to access the database.
    Database Password (Sybase, Oracle, Microsoft SQL Server, and DB2 databases only) Enables you to define the password that BMC Remedy AR System uses to access the database. The existing password is not displayed. To change the password, enter a value in the Database Password field. The default database password created by BMC Remedy AR System is AR#Admin#. If you changed the password and do not remember it or if you changed it outside AR System and must reflect the change in AR System, log on to the database as the database administrator and change it back to the default. If the encrypted password is in the ar.conf configuration file, delete it from that file.
    Database Configuration File Displays the contents of the ardb configuration file used by the advanced BMC Remedy AR System feature that appends clauses to the SQL statements that create tables and indexes. For more information about the ardb file, see ardb.cfg or ardb.conf.
    Database Case Sensitive Indicates whether the database in use is case sensitive. This field is read-only.
    Request ID Uses Clustered Index (Microsoft SQL Server, Sybase, and DB2 databases only) Indicates whether AR System creates the Request ID field as a clustered index to boost performance. By default, this option is selected.
    Store CLOB In-Row

    (Oracle databases only) Specifies how Oracle CLOBs are stored:

    • By default, this option is not selected, and CLOBs are created "out row." Out-row CLOBs can cause the database to grow rapidly.
    • If this option is selected, CLOBs are created "in row." In-row CLOBs can degrade CPU performance.


    Before installing BMC Remedy AR System applications, select this option so that all database tables for applications are created in-row.

  4. Click Apply.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Jan Hartung

    A quick remark on the "Database Password" field. The password cannot contain the characters !, &, %, ., (,$ and +. Furthermore, when you are using Oracle 12 with the verify option enabled, you cannot change the password, unless your AR system database user is granted the ALTER USER permission.

    Dec 18, 2015 06:38
    1. Poonam Morti


      I will verify this with the SME and update the topic.



      Dec 21, 2015 01:00
  2. Catherine Connelly

    You can only VIEW database settings from here.  It is unclear why these instructions say you can Edit?  You cannot Edit anything, except the password from this screen.

    May 24, 2017 04:38