This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Server issues on DB2

If you are installing the BMC Remedy AR System server on DB2, you might see the following error messages in the error log or on the installation panels during pre-installation:

  • Create Database failed with the following vendor exception
  • Drop Database failed with the following vendor exception

For an explanation for the creation or drop failure, see the dbcreateOutput or dbdropOut file in the /tempFolder/Utilities/rik/dblog folder.

If you see a BMC Remedy AR System installation failure during an overwrite, see the /ARSystemInstallDir/Logs folder for the dbcreateOutput or dbdropOut file for information about the database creation.

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