This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Scheduling reports

An administrator can assign the Job Scheduler role to groups so that members can create or modify a schedule that specifies when a report listed in the Report Console is run and published (called report scheduling).


Only administrators can schedule reports.

Prerequisites for scheduling reports

To schedule reports you must have Job scheduler role in your role list.

  1. On the BMC Remedy AR System Administration Console, open the Roles form and search for Role name as Job Scheduler.
  2. In the Production field, select the Reporting Admin group.
  3. Open the User form and assign the Reporting User to the Group List field.
  4. Login to BMC Remedy AR System and verify if the user has the permission to publish/schedule Web reports.
    For more information on scheduling reports, see the following section.

To schedule reports

  1. In the Report Console list, locate the report that you want to publish.
  2. Select the report and click Schedule.
  3. If a schedule has not been defined for the report, click New to create a schedule for publishing a report.
  4. (optional) To modify an existing schedule that is defined for a selected report, click Edit.
  5. Select the date and time to publish the report.
  6. In the Recurrence section, select one of the following:

    Options Descriptions
    Run Once to run and publish the report only once.

    to run and publish the report every day, or in a regular interval of less than a week.
    Perform the following:

    1. In the Every field, specify the interval to publish the report. For example,
      • Enter 1 to publish every day.
      • Enter 2 to publish every alternate days.
      • Enter 3 to publish after every three days.
    2. Select the date and time to stop the report publishing.

    to run and publish the report on a particular day or days of every week or regular week interval.
    Perform the following:

    1. Enter a number to specify the week interval.
    2. Select the day or days you want the report to publish.
    3. Select the date and time to stop the report publishing.

    to run and publish the report on a particular day of every month or regular month interval.
    Perform the following:

    1. Specify or select the day and month interval.
    2. Select the date and time to stop the report publishing.
  7. Click Next.
  8. Specify the details for report publishing. For more details, see Publishing reports.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Anil Karicheti


    Permissions related to the "Schedule Button" on report console are not clear in this document.

    Can all the users schedule the report ?

    Apart from Admin and Sub admin users, who all can schedule the reports ?


    Please update it or provide the redirection link init if it's already there.


    Anil K

    Dec 10, 2013 06:12
    1. Aparna Saxena

      Hi Anil, sorry for the delay in the reply. Only admin and sub admin users can schedule reports. I've added a note on the page that makes it clear.

      Hope that helps.



      Dec 20, 2013 02:07
  2. Piotr Sadowski


    Hi Aparna,

    Do I understand correctly that by default only administrators and sub administrators can schedule reports (according to note), but if they assign Job Scheduler role to any other groups, these groups will also have opportunity to schedule reports (according to first sentence)?




    Dec 20, 2013 05:15
    1. Aparna Saxena

      Hello Piotr,

      Thank you for your comment.

      You are right. Once administrators assign the Job Scheduler role to other groups, these groups will also be able to schedule reports.




      Dec 23, 2013 10:54
      1. Anil Karicheti

        Hi Aparna,

        Small correction on my first comment. I tested the scheduling functionality with just sub admin access and when i logged in with sub admin access, schedule button is grayed out. So it looks for me only administrators can schedule the reports.

        Please verify the same from your end and update the page.

        As per your comment, an administrator needs to assign the Job Scheduler role to other groups to allow the users in the group to schedule reports. I am not able to find the way to add the job scheduler role to other support groups. If you can provide the detailed steps for the same, it will be really helpful.


        Thanks & Regards,

        Anil Kumar K


        Dec 30, 2013 03:47
        1. Aparna Saxena

          Hi Anil,

          You can follow the procedure at Creating and mapping roles#Tocreateandmaproles.

          Meanwhile, I'll try and get more information on this from the SME.



          Dec 30, 2013 06:00
          1. Anil Karicheti

            Hi Aparna,

            I have gone through the link mentioned by you for creating and mapping roles. I was not getting clear information from it.

            OOTB we have a role called "Job Scheduler" with role id -999 created with application name "AR System Job Scheduler" and mapped groups as "AI Arsystem Scheduler" test & production state.

            I have created a new mapping for the support group to which i need to assign the job scheduler role on form "Roles". But i am not able to achieve the functionality. Let me know if there are any additional steps to be followed.

            You can contact me offline on for more details.

            Thanks & Regards,

            Anil Kumar K

            Dec 30, 2013 06:59
    1. Anil Karicheti

      Hi Piotr,

      Are you able to assign the "Job Scheduler" role to any particular support group ?

      If yes, Could you please share the steps to achieve this.

      Thanks in advance.

      Thanks & Regards,

      Anil Kumar K

      Dec 30, 2013 04:12
  3. Anil Karicheti

    Hi Aparna,

    Finally i am able to figure it out and able to provide scheduling report access for required support group.

    With respect to scheduling a report with recurrence we were facing issues. There was a defect id raised from BMC for the same.

    Defect ID - SW00459853



    Jan 02, 2014 12:46
  4. Piotr Sadowski

    Hi Anil,

    I have also problem with this functionality of assign the "Job Scheduler" to particular support group. Could you please describe how you resolved this issue?



    Jan 03, 2014 03:17
    1. Anil Karicheti

      Hi Piotr,

      Please follow below mentioned steps to assign "Job Scheduler" role for support group:

      1) Please open the Roles form and look for role id -999
      2) By default in the Test and Production state the Mapped group is AI Arsystem Scheduler
      3) You can append the desired support group (Group ID) from the dropdown and ensure that its placed before the default mapped group name - AI Arsystem Scheduler
      4) You can do it either in Test or Production depending on the state of the system configured and choose to save the changes.

      Once this done re login and check if the Scheduled reports button indeed get assigned to the desired group.

      Note: We can get the support group ID from Form: CTM:PeoplePermissionGroup.

      Hope this will help you.

      Thanks & Regards,


      Jan 03, 2014 03:30
  5. Piotr Sadowski

    Thank you Anil, for this description of problem resolution.



    Jan 03, 2014 05:27
  6. Anne Brock

    This thread on communities had a slightly different take on how to get users the ability to schedule reports; not sure if it should be added here or not -


    I ran this issue last month and got this solution from BMC Support and applied and it worked. I asked them to fix the documentation page as well. the documentation page tells different method which does not work either.

    Please follow below steps:

    1. Go to Roles form and search for Role name "Job Scheduler"

    2. Map the role with "Reporting Admin" group for test and production env

    3. Go to User form and assign the "Reporting Admin" permissions to the


    4. Login to the remedy and check if the user gets permissions to

    publish/schedule Web reports.

    May 09, 2014 09:23
  7. Jason Miller

    The steps mentioned in the comments did not work for us.  Here is a blog post of what we did:

    May 14, 2014 02:40
    1. Prachi Kalyani

      Hi Jason, thanks for your comment. I will verify this with the concerned SME and get back to you.



      May 14, 2014 04:25
  8. Mary Watts

    Can only Web reports be scheduled?  I don't seem to have the option to schedule AR System reports from the Reports Console.  I am an Administrator.  Please advise.

    Jun 13, 2014 12:53
    1. Ashwini Mathad

      Hello Mary,

      You can schedule only Web reports and nor AR System reports. For related information, see About publishing and scheduling reports.



      Jun 16, 2014 12:14
      1. Mary Watts

        Thank you!

        Jun 16, 2014 08:17
  9. Tapasa ranjan Maharana

    Hello, I have scheduled a Report using AR Report Scheduler, It got successful also as per entry in "AR System Publish Report" but not received any email?

    What could be the issue?

    Regards Tapasa

    Nov 19, 2018 07:12
    1. Anagha Deshpande

      Hello Tapasa,

      We are working on your query. We will respond shortly.



      Nov 19, 2018 09:12
      1. Anagha Deshpande

        Hello Tapasa,

        Apologies for the delayed response.

        Please make sure that you have configured the email for the Login ID through the User form.



        Sep 04, 2019 01:29