This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Running the Maintenance Tool

You can run the Maintenance Tool in a graphical user interface or from the command line.

To run the Maintenance Tool in a graphical user interface

  • (Windows) Go to the <ARSystemServerInstallDir>\arsystem folder, and run the ARSystemMaintenanceTool.cmd file.
  • (UNIX) Go to the <ARSystemServerInstallDir>/arsystem directory and run the ./ARSystemMaintenanceTool.sh file.
  • (BMC Remedy AR System installation DVD) Run the tool from the utility directory.

To run the Maintenance Tool from the command line

  • (Windows) From the <ARSystemServerInstallDir>\arsystem folder, run ARSystemMaintenanceTool.cmd with the -silent option.
  • (UNIX) From the <ARSystemServerInstallDir>/arsystem directory, run ./ARSystemMaintenanceTool.sh with the -silent option.

To learn about command-line options

To learn about available command-line options, use the -help or -? option when you run the command, for example:

  • ARSystemMaintenanceTool.cmd -help
  • ./ARSystemMaintenanceTool.sh -?

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