This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Running a Health Check

The Health Check in the BMC Remedy AR System Maintenance Tool enables you to run post-installation checks on the components that you had selected during installation. You can run these checks as many times as required after the installation is complete.

Note

The installation procedure also runs the post-installation checks automatically on the selected components during installation and displays the status on the Installation Summary screen. For more information, see Post-installation checks.

To run the Health Check, first open the BMC Remedy AR System Maintenance tool then run the health check as described in the following topics:

To run the Maintenance tool

You can run the Maintenance Tool in a graphical user interface or from the command line.

To run the Maintenance Tool in a graphical user interface

  • (Windows) Go to the <ARSystemServerInstallDir>\arsystem folder, and run the ARSystemMaintenanceTool.cmd file.
  • (UNIX) Go to the <ARSystemServerInstallDir>/arsystem directory and run the ./ARSystemMaintenanceTool.sh file.
  • (BMC Remedy AR System installation DVD) Run the tool from the utility directory.

To run the Maintenance Tool from the command line

  • (Windows) From the <ARSystemServerInstallDir>\arsystem folder, run ARSystemMaintenanceTool.cmd with the -silent option.
  • (UNIX) From the <ARSystemServerInstallDir>/arsystem directory, run ./ARSystemMaintenanceTool.sh with the -silent option.

 To learn about command-line options

To learn about available command-line options, use the -help or -? option when you run the command, for example:

  • ARSystemMaintenanceTool.cmd -help
  • ./ARSystemMaintenanceTool.sh -?

To run a Health Check

  1. Go to the <ARSystemServerInstallDir>\arsystem directory.
  2. Enter the following command:
    • Windows — ARSystemMaintenanceTool.cmd
    • UNIX — ./ARSystemMaintenanceTool.sh
  3. In the BMC Remedy AR System Maintenance Tool, click the Health Check tab.
  4. Click Next on the Introduction screen.
  5. Enter the BMC Remedy AR System server administrator name, password, TCP port number, and name alias; and click Next.
    The progress screen displays the verification process of the post-installation checks. After the verification is complete, the Health Check Summary screen appears. This screen lists the check passed or check failed messages, based on the verification.

    Note

    If any check has failed, you can make the required changes for that component, and click the Previous button to run the checks again.

  6. (Optional) Click the View Log button on the Health Check Summary screen to view the logs available in the arsystem_configuration_logs.txt file.
  7. Click Close to exit.

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