This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Restriction qualifications scenarios

If the Disable Default Character Restrictions check box is not selected, the qualifier entered in the Restrictions Qualifier field is appended to the current default restriction. However, you cannot change the qualifier already defined in the default qualifier, which enforces that the password must include at least one lowercase, one uppercase letter, and a special character.

Scenario 1

To add a restriction requiring users to include a numeric character in their password, enter the following qualification in the Restriction Qualifier field:

'New Password' LIKE "%[0-9]%"


This qualifier is appended to the default qualifier. With this restriction, aA1#, aa1#, and AA1# are acceptable passwords if the minimum length for password is 4.

Scenario 2

To add the restriction of requiring a lowercase letter, enter the following qualification:

('New Password' LIKE "%[0-9]%") AND ('New Password' LIKE "%[^a-z]%")


With this restriction, a password like aa1# is valid.

Scenario 3

The following qualification would not work because you cannot invalidate the default qualifier, which requires a letter in the password.

('New Password' LIKE "%[^A-Z]%") AND ('New Password' LIKE "%[^a-z]%"


If the Disable Default Character Restrictions check box is selected, the default qualifier is ignored. The qualifier entered in the Restrictions Qualifier field is the only qualifier used.

Scenario 4

To force users to include numeric characters in their password, enter the following qualification in the Restrictions Qualifier field:

'New Password' LIKE "%[0-9]%"


With this restriction, 1111 is an acceptable password if the minimum length is 4. A password without any numbers, like aaaa, would cause an error.

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