This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Release notes and notices

This section provides information about what is new or changed in this space, including resolved issues, documentation updates, maintenance releases, service packs, and patches. It also provides license entitlement information for the release.


To stay informed of changes to this space, place a watch on this page.

The following updates have been added since the release of the space:




April 25, 2016Patch 2 for Service Pack 2: patch provides multitenancy support for Remedy AR System 8.1.02. The patch includes fixes for more than 200 defects covering across the Approval Server, AR System Server, Developer Studio, Mid Tier and Migrator. The patch also includes performance fixes and fixes for known security vulnerabilities.
November 7, 2014Patch 1 for Service Pack 2: 1 for Service Pack 2 of Remedy AR System 8.1
August 29, 2014Service Pack 2: 8.1.02Service Pack 2 for Remedy AR System 8.1
June 11, 2014Patch 3 for version 8.1.00: 3 for Remedy AR System 8.1
April 8, 2014Patch 1 for Service Pack 1: 1 for Service Pack 1 of Remedy AR System 8.1
January 31, 2014Service Pack 1: 8.1.01Service Pack 1 for Remedy AR System 8.1
September 13, 2013

Patch 2 for version 8.1.00:

Patch 2 for Remedy AR System 8.1
August 5, 2013 

Patch 1 for version 8.1.00:

Patch 1 for Remedy AR System 8.1
March 14, 2014WhiteHat Sentinel PE security penetration testingDescribes how BMC uses the WhiteHat Sentinel Premium Edition service for security penetration testing

February 27, 2013

New videos for overlays

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  1. David k Hill

    The myriad display of versions, subversion, patches, service patches, etc are a bit confusing.  Trying to determine which level I currently have and which to apply next is difficult to determine.  It would really be nice if the table included two additional columns that show the current version and what the new version will be after the installation is completed.

    From the AR System Server Administration -> Server Information tab has a denoted version of 201308272305Hotfix what would be my next version after applying installer ABC.

    This would at least assists us in understanding which version we need to apply to be in compliance. 

    The Date column doesn't appear to sort correctly.  I've tried re-sort the date in ascending/descending order but they come out in correct.


    Oct 26, 2015 02:58
    1. Prachi Kalyani

      Hello David,

      The table shows the release information along with the dates and release versions, with most current release on the top of the table. The title column in the table gives the version number for the release. For example, Service Pack 2: 8.1.02, where 8.1.02 is the version for Service Pack 2.

      From the AR System Server Administration -> Server Information tab your current version is of 201308272305Hotfix, which is Patch 2 for version 8.1.00:

      If you now install Service Pack 1, the version would change to 8.1.01.

      Hope that helps!



      Oct 28, 2015 01:32