This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Preparing to upgrade the Approval Server

  • If you are performing an upgrade, BMC recommends that you perform the following activities to preserve customizations:
    • Export your Approval Server customizations to .def and .arx files.
    • Back up your customizations to Approval Server form views.
    • Document the Approval Server workflow you have disabled.
  • When upgrading from version 7.1.00 of the Approval Server on a non-root location, explicitly set the write permissions to the installation folder so that the definition files are updated successfully.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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