This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

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Preparing to install BMC Remedy Mid Tier

Before installing BMC Remedy Mid Tier, complete the following steps:

  1. To enable the use of the Java Virtual Machine Monitoring, Troubleshooting, and Profiling Tool (jvisualvm), add the following Java Management Extension (JMX) options to the java command:

    -Dcom.sun.management.jmxremote
    -Dcom.sun.management.jmxremote.port=<portNumber>
    -Dcom.sun.management.jmxremote.ssl=false
    -Dcom.sun.management.jmxremote.authenticate=false
  2. So that Java automatically generates Java heap dumps for troubleshooting purposes, add the following Java parameter to the Java options file:

    -XX:+HeapDumpOnOutOfMemoryError
  3. If you will be installing BMC Remedy Mid Tier with IIS as the web server and Tomcat as the JSP engine, make sure that you have administrator rights.
  4. If you will be installing BMC Remedy Mid Tier with IIS 7.x and Tomcat6.x or 7.x, in the Internet Information Service Manager, select the following options before installing the mid tier:
    • Httpd redirect
    • ISAPI and CGI Restrictions
    • ISAPI Filters

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Comments

  1. Daniele Conigliaro

    Hi Lisa,

     

    thanks for the article. Could you please give more details about point 4. You write that we have to select the options:

    • Httpd redirect
    • ISAPI and CGI Restrictions
    • ISAPI Filters

    I don't understand what you mean. To which address should httpd redirect? And which restrictions and filters we should set for ISAPI?

     

    Thanks a lot!

    Daniele

     

    Nov 06, 2013 09:34